Skip to main content
T
timzmum
December 3, 2024
Question

payroll taxes not being paid despite current subscription to Online Payroll Premium

  • December 3, 2024
  • 1 reply
  • 0 views

Our payroll issues started in April when we migrated from desktop to on-line. We are paying for "Premium" service which is supposed to include Intuit paying and reporting all our liabilities to the appropriate authorities.

In October the taxes were withdrawn from our checking account but not sent to the agencies. In November our books show the taxes withdrawn, but they were not taken out of our bank account, nor sent to the agencies.

I called the "Expert help" (for which we pay an additional $50 per month) and was told there was a technical glitch their end, but tough luck I just have to pay it myself.

Is anyone else experiencing this "glitch"?

    1 reply

    T
    TimotiSbr
    February 24, 2025

    I’ve seen similar issues happen. One thing to check is whether the tax payments are showing as scheduled or rejected in the Payroll Tax Center. If they appear as scheduled but haven’t been withdrawn, it might be worth reaching out to Intuit again and asking for a case escalation. Since this involves tax liabilities, you might also want to verify directly with the tax agencies whether they received any payment records.

     

    If QuickBooks hasn’t sent the payments, manually submitting them now (while keeping records of everything) is likely the safest option to avoid penalties.

    Terms & ConditionsAccessibility statement