payroll taxes not deducted suddenly

I did the payroll updates that pop up to remind me

before I do anything I just noticed that it says my subscription is inactive. I am paid through July of 2020. can this be fixed

Hello JLove, 

The Revert option only shows if you're still on the process of running payroll. Let me walk you through how to revert it:

1. Go to the Payroll Center and select the Pay Employees tab. 
2. Click Resume Scheduled Payroll. 
3. Right-click on the employee's name and select Revert Paycheck. 

We can delete and then recreate the paycheck if it was already processed,  wasn't issued and en-cashed by your employees yet. You can check this article as your reference: Delete or Void Paychecks.

Additionally, QuickBooks calculates the federal withholding based on these factors:

• Taxable wages
• Number of allowances/dependents
• Pay frequency
• Filing status

Then, let's check why the taxes didn't calculate. It can be: 

• Total annual salary exceeds the salary limit.
• Gross wages of the employees last payroll are too low.
• The latest payroll update wasn't ran, to keep your taxes updated

If you need more help, please let me know.

Hi there, @SSchreiber.

I hope you're having a good day so far. Let's take a new approach to the reason the payroll taxes didn't come out of the last paychecks. Let's go in and verify if the annual limit has is set incorrectly or reached. If your payroll has been calculating correctly in the past, then all the sudden stops, it's possible that there's a checkmark in the annual limit box. This will set a default limit, and the taxes will no longer get deducted. You can go in to check this setting with a few simple clicks:

1. On the top menu bar go to List, then Payroll Item List.

2. Locate the payroll item and right-click to make the change.

3. Click Next until you get to the limit type screen.

4. Make sure the limit located at the bottom is correct ( If this is not correct, update it to the exact amount).

5. Verify the Limit type is correct.

6. Hit Finish.

I hope this helps. Let me know if you have any additional questions. I'm here to help any way I can. Have a good day.

I can help you fix the error you're having, @4648.

To fix the error you’re having, you’ll just have to make sure that you have the latest QuickBooks Desktop release and the latest payroll tax table. This will ensure that you have the latest features and fixes and the newest payroll tax table.

Here’s also more information on how to correct a payroll item if it’s calculating incorrectly: Payroll items on paycheck are not calculating or are calculating incorrectly. 

Let me know if there’s anything that I can help. I’m always here to assist.

I appreciate you for performing these troubleshooting steps to fix the issue, @md75.

I can guide you to the right support who can check your account securely and help isolate the error.

I'd like to check this for you and get it taken care of myself. For the security of your company and information, I would recommend reaching out to our Support Team. This way, a representative can gather enough details and review why taxes aren't calculating on the payroll checks.

To contact support: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

For additional troubleshooting steps, you can as well check out the details and instructions from this link: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

Please feel free to click the Reply button below if you have any other questions. I'm more than happy to help. Keep safe!

Let's get rid of this error, @kairali.

Error PS O38 happens when there are paychecks stuck in the Online to Send queue. You can check if there's a stuck paycheck. Let's identify if you have paychecks stuck as online to send. You don't need to edit or delete the stuck paychecks. Just take note of the "Number of matches" on the bottom right of the Find window and make sure to make note of the oldest stuck and newest stuck checks for reference later.

Here's how:

1. Select Edit, and then Find.
2. Select the Advanced tab.
3. In the Choose Filter section, select Detail Level from the Filter list.
4. Select Summary Only.
5. In the Choose Filter section, select Online Status from the Filter  list.
6. Select Online to Send from the drop-down.
7. Select Find to see the paychecks that haven't been sent to Intuit.
8. Run a verify data. Stuck paychecks should appear in the results.

If you're still getting the same error message, please follow the additional troubleshooting steps listed in this article: Resolve payroll error PS038.

However, if the issue persists, I'd recommend getting in touch with our technical supports. This way, we'll be able to look into your account and perform a series of tests to rectify the underlying issue. Here's how to connect with us:

1. Select Help from the top menu bar,
2. Choose QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter "payroll error PS038" in the text box, then click Continue.
5. Choose Start messaging.

You may check our support hours first to ensure that we address your concerns on time. 

Also, you can check out this article on how to fix printing issues in QuickBooks: 

• Resolve printing issues
• Troubleshoot PDF and Print problems with QuickBooks Desktop

In addition, we can create a payroll summary report to check your payroll totals, including employee taxes and contributions. You can also customize it to get the information you needed the most.

I'm always here to help if you have any other payroll concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.