Payroll transaction

Hi everyone! I have difficult situation and really hope that maybe someone can help me. We haven't got payroll in QuickBooks account online. But in October intuit made payroll transaction without our permission. I have already discussed with  Intuit QuickBooks online support and with payment support and with Payroll  department. Nobody can tell me why we had such situation. Support from Payroll department told me that such situation wouldn’t be again because payroll in our account is inactive. It was the only answer for my question. In November intuit tried to make transaction again. I just want to ask  the QuickBooks Community maybe someone had the same situation and can give me an advice?