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Gulf1991
October 25, 2023
Question

Payroll update not fixing problem with tax calculations being turned off

  • October 25, 2023
  • 1 reply
  • 0 views

My payroll will not calculate the taxes. It says I needed to update. I did the update but then it tells me to go online before a date that has already passed and the tax calculation feature is still not working. My subscription for Enhanced Payroll shows as Active. I went many years with no problems on QB but over the last 5 years I have had many problems. I am beyond frustrated with Intuit. If this is not an easy fix then it is time to move on from QB payroll....Ill just start paying my CPA to do it. I await your brilliant solution to yet another Intuit payroll problem. Today is October 25, 2023

1 reply

R
Rea_M
October 25, 2023

I understand where you're coming from, Gulf1991. Let's work together to address your payroll issue and ensure a smooth process for you.

 

As your payroll update indicates a requirement to go online before a date that has already passed, likely that the update didn't successfully go through. Hence, certain data may have become stuck and need to be sent. I'll guide you through the troubleshooting steps to help you resolve this issue and ensure accurate calculation of your payroll taxes.

 

Let's start by updating QuickBooks Desktop (QBDT) to the latest release and creating a backup copy of your company file.

 

After that, send your payroll data or usage data. To do this, here's how:

 

  1. Go to Employees, select My Payroll Service, then select Send Usage Data. If you don’t see this option, follow the next step.
  2. Go to Employees, then select Send Payroll Data.
  3. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

 

If the send is successful, get payroll updates again. However, if the error continues, proceed to Step 3 in this article: Resolve payroll error PS038.

 

Additionally, you have the option to run payroll reports, which provide insights into your business finances and employee information. For the complete list of available reports and guide on how to perform this task, please refer to this article: Run payroll reports.

 

Please feel free to reach out if you have any other payroll questions or need further assistance in calculating taxes using QBDT payroll. I'm always ready to help.

J
Jeanie James
April 4, 2024

I am having the same issue as OP. QB says I need to update payroll but I already have. Gives me a date to update by that has already passed. It's been doing this for a couple of weeks but I've been able to process payroll anyway until today. Now it is not taking any taxes out. This is the 2nd time I have had this problem. The last time, support walked me through fixing it but it involved deleting a bunch of stuff and re-entering and then I had to go and recode everything afterwards. Since that time, we have upgraded to Enterprise, just a couple of weeks ago. Payroll shows active. We pay to have the taxes figured but we pay ourselves through EFTPS. QB keeps asking me for a bank account for Direct Deposit and a PIN, but that does not apply to me. 

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