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teeemdee
April 3, 2020
Question

Payroll update not working - QB Pro Desktop 2019

  • April 3, 2020
  • 6 replies
  • 0 views

I am trying to resolve an issue with the payroll update feature, which I have repeatedly clicked on "update," but it is still stuck on version 22004 and not 22008 (latest version).  I am receiving a message as follows: 

 

You've retrieved the latest payroll update and validated your Payroll subscription.  We strongly recommend that you go online again before 02/17/2020.  [PS308]

 

Considering we are well past 2/17/20, and my internet connection is valid and working checked through the QB Help>Internet Connection, as well as ran the Verify Data utility, what can I do to force this to update?  It is set to "automatic updates" for payroll data.   I also tried running Help>Update Quickbooks Desktop, and no luck there either.

 

Any help on this?

    6 replies

    john-pero
    john-pero
    April 3, 2020

    Have you tried verify/rebuild? 

     

    The other thing is to open task manager and stop every instance of quickbooks anywhere- reboot and try again 

     

    There is a procedure I had to go through about 6 months ago similar issue and there was an article

    T
    teeemdeeAuthor
    April 8, 2020

    Hello - yes, I've tried all of those, and none seems to work. 

    katherinejoyceO
    katherinejoyceO
    April 8, 2020

    Thanks for coming back, @teeemdee. I appreciate you for trying all the possible troubleshooting procedures provided by our All-Star Community Champ @john-pero. 

     

    I'm here to add more information to help fix the error message PS038 when trying to run payroll or downloading payroll updates. 

     

    First off, make sure that your QuickBooks Desktop is updated to the latest release. Then, let's perform the steps below:

     

    1. Go to the Employees menu.
    2. Select My Payroll Service. 
    3. Click Send Usage Data or Send Payroll Data.

     

    If it's successful, attempt to get payroll updates again. If the error persists, proceed to Step 2 outlined in this help article: https://community.intuit.com/articles/1767888. 

     

    Otherwise, I'd suggest you contact our QuickBooks Payroll Support team. They have additional tools to help you take a closer look at the error and fix it. They can also create a case for investigation in case the issue isn't resolved. 

     

    Don't hesitate to post more questions if you have any. We're always here to guide you. 

     

      R
      Romelau
      November 14, 2021

      THANK YOU SO MUCH!! I have tried EVERYTHING for weeks and this is the only thing that finally worked.

      B
      buff5799
      October 25, 2020

      When loading, the payroll warning window comes up and once "ok" is clicked, quickbook 2019 Accountant crashes. I am so frustrated. I have updated and I don't have any employees (ie payroll is turned off). Please help me get past this warning. I am using a win10 platform. 

      C
      Catherine_B
      October 26, 2020

      I do appreciate your time in updating Quickbooks company file, buff5799.

       

      QuickBooks File Doctor can help you get rid of the error you're prompted every time you open your company file. First, you'll have to download and install QuickBooks Tool Hub. Then, run the Quick Fix My File. After that, open QuickBooks Desktop. If you're still prompted with the same unexpected behavior, you can follow the process in this reference: Fix Company File and Network Issues with QuickBooks File Doctor.

       

      I'd also suggest getting in touch with our Phone Support Team so they can check your payroll settings and resolve the error you're prompted. 

       

      Keep us posted here on how this works. The Community Team is always ready to help. Take care and have a great day!

      B
      Bret Cooper
      April 16, 2021

      QB Desktop Update errors can detect with different-different kinds of error codes. Thus You can Choose to read the troubleshooting Guide according to the issue you are having and Procedures are quite straightforward.

       

       

      Quickbooks error Ps038

      Quickbooks error PS036

      Quickbooks error PS060

      QuickBooks error 15241

      QuickBooks error 15101

      QuickBooks error 15222

       

       

       

       

       

       

       

       

       

       

       

       

      J
      jamesaultman81
      December 30, 2021

      Getting stuck with QuickBooks Update Error PS038 might frustrate you during your workflow. If need immediate help to resolve error code PS038? Well, don’t panic, Get quick troubleshooting methods, then go through the linked article.

      QuickBooks Error Ps038

       

      J
      js0535678
      February 2, 2022

      Hey everyone, so I see a lot of you are struggling to print w-2 form in QuickBooks. 

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