Payroll will not load

Hi debbie121,

You could be having a full cache. A cache stores your browsing data so the web pages you revisit reload faster. However, a full one may cause unusual behaviors in QBO, like a non-loading page. We can do some browser troubleshooting steps to find it out.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If your payroll will load properly, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

Please let me know how th steps work for you. I'm just right here if you need further assistance.