Are you receiving a specific error message when attempting to run payroll? This information will help me determine if other users are having the same issue.
In the meantime, let's try some troubleshooting steps to fix this. We can access your account via an Incognito window or private browser. It does not store data, and it's a good start to see if there are any issues with the browser.
Here’s how to open a private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If you can run payroll successfully, let's proceed to clear your browser's cache. This resolves most issues with the web pages. Otherwise, try using another supported browser as an alternative.
Here are payroll-related articles for additional reference and guide: