Pays Stubs Not Sending Online
Every time I attempt to initiate a direct deposit while the Payroll Cloud is activated, the process fails, accompanied by an error message stating, "Problem creating request file. We tried to send your payroll information, but the transmission failed." Consequently, I find it necessary to disable Payroll Cloud Services each time I send a direct deposit. However, this workaround has led to the issue of paystubs not being uploaded to either the cloud or QuickBooks Workforce for our employees.
In an attempt to resolve this, I have manually attempted to send the paystubs by navigating through the steps: File > Print Forms > Pay Stubs > Selecting the period > Send Online. Despite these efforts, the same error persists on the "Send Payroll Data" screen with the message "Problem creating request file. We tried to send your payroll information, but the transmission failed." I've taken care to ensure that I send fewer than 50 pay stubs each time, yet success remains elusive.
I'm so frustrated, as I have contacted Intuit multiple times seeking a resolution, but the issue persists. Please help!