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Nelsonjjr
September 18, 2023
Question

Paystub notifications and online paycheck viewing on workforce

  • September 18, 2023
  • 1 reply
  • 0 views

Just trying to get out in front of a potential issue. I am the IT support for our company, and help out with our QB installation. 

last week I did a network update and changed around the IP schemes (it was previously a range on 192.168.99 and it is now on a 5.5.5.5 range)

 

I am out of the office today and getting a lot of people including myself unable to access workforce site, with the error “your employer has adjusted your access reach out to them to regain access” 

 

I also realized I have not received my usual “your paystub is now available” email

 

 

would a network change have affected anything (or has our system broken somehow??

1 reply

Nicole_N
Nicole_N
September 18, 2023

Hi Nelson, It's good to have you posting your concern in the Community forum. I recognize the importance of viewing paychecks on workforce, and I'm here to help you sort this out.
 

To confirm, did you receive an invite from your employer to access your pay stubs? If not, then you'll want to reach out to your employer so they can invite you to their Workforce account. 

 

If you are unable to access the workforce site, it's possible that your employer made changes or adjustments that triggered the error. With this, let's try accessing it using an incognito window and see if the error still appears. If it does, then I highly recommend reaching out directly to our QuickBooks support team so they can further look into the root cause of the error. They have all the necessary tools to pull up your account securely and walk you through the steps to rectify the situation.

 

Here's how to contact them:
 

  1. Open QuickBooks Desktop.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Choose the best way you'll want to reach out to us.

 

Be sure to review their support hours so you'll know when agents are available.

 

I'm adding this article to learn how to see and print your pay stubs online or in the Workforce mobile app. You can also see your time off balances and year-to-date pay: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

 

If you have any additional questions or clarifications, feel free to leave a reply below. I'd be glad to lend a helping hand.

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NelsonjjrAuthor
September 18, 2023

 

I am the system administrator. 

We have had workforce accounts setup for all employees for years. 

none of our users have received their email notifying them of paystub (payroll has been submitted and and confirmation it was sent successfully) 

 

NO user is able to access their online account, including myself, that they have had access to for years.

This is not a employee needs to sign up issue.

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