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C
ChiefBridgeFuser
June 1, 2023
Question

PDF Paystub for One Employee missing

  • June 1, 2023
  • 3 replies
  • 0 views

Just finished forced upgrade to QB Premier Pro 2023 to run payroll.  Emailing paystubs failed after sending 2 of the 8 that had to go.  By emailing one at a time, narrowed it down to a single employee.

 

Turns out, the PDF for this employee's paystub can't be viewed/displayed/printed.  Message displayed is "Your payroll was process successfully but Quickbooks was not able to open this employee paystub."  As suggested, I restarted QB but with no change.

 

All other of the paystubs were generated correctly.

 

What caused this?  Can a paystub PDF be regenerated outside of running a payroll?  Will it happen again?

 

Price for QB desktop went up 4x and quality is demonstrably down.  Time to shop around.

 

 

3 replies

C
ChristineJoieR
June 1, 2023

I understand your frustration under the printing stubs section, @ChiefBridgeFuser. I'll add some insights about the error you encounter in QuickBooks Desktop.

 

If the software prevents you from printing the paystub as PDF, I've got remedies here. 

 

Let's download and install the QuickBooks Tool hub to aid the common errors in printing. In this case, we need to close the QuickBooks account to utilize this tool.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. See the version at the base.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and approve the terms and requirements.
  5. After that, double-click the icon on your Windows desktop to open the tool hub.

 

Next, let's run the QuickBooks PDF & Print Repair Tool for additional aiding material.

 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Print, email, or save as a PDF from QuickBooks Desktop again.

 

Let me know if you still have concerns. I'll gladly join back in this session. 

C
ChiefBridgeFuserAuthor
June 2, 2023

Anyone reviewing this conversation is going to be confused as to the reason for your reply.

 

No, running this general PDF repair tool did not help.

 

To repeat the specifics of this problem: I have exactly 1 of 8 employees for which I cannot produce a PDF of his paystub.  For the others, including myself, a correct PDF is generated.

 

My frustration is not specifically with this problem but with the low quality of an accounting & payroll tool and the horrible support AFTER being forced to spend 4x the typical cost of the last 15 years of using this.

 

This issue, and its lack of support is burning through the last fragments of goodwill that we may have had.

    Candice C
    Candice C
    June 2, 2023

    Good morning, @ChiefBridgeFuser. 

     

    I appreciate you coming back and letting us know that the tool my colleague provided didn't help. 

     

    NOTE: Before doing any of the details below, please make sure to back up your company file. 

     

    Since this is only happening to one employee, I recommend creating a new employee to see if that helps. Sometimes there are glitches in the system that can cause these problems to occur in your account. 

     

    After creating the new employee, you can use these instructions below to merge the old and the new employee since they have transactions associated with them: 

     

    Merge list entries in QBDT

     

    I hope this helps. Feel free to reach back out if you have any trouble. Have a wonderful day! 

    C
    Civil
    September 18, 2023

    Exact same issue on my end. Any solution?

      D
      DebSheenD
      September 18, 2023

      I want to ensure this is taken care of, @Civil. Let me share additional information on how emailing paystub works in QuickBooks Desktop. 

       

      We can perform a few troubleshooting steps to get rid of the unexpected behavior. First, let's make sure QuickBooks Desktop is at its latest release. The system provides maintenance releases and product updates to patch and fix unexpected behavior and other issues.

       

      The user should be an admin to update QuickBooks Desktop. However, you can set up QuickBooks to automatically download the updates.

       

      Let me show you how:

       

      1. Click the Help menu at the top, and select Update QuickBooks.
      2. On the Update QuickBooks window, go to the Options tab.
      3. To turn on Automatic Updates, select the radio button for Yes (see the first screenshot).
      4. To share automatic downloads with other computers on your network, select the radio button for Yes.
      5. Select Mark All, then click Save.
      6. Click the Update Now tab.
      7. Tick the Reset Update button.
      8. Click Get Updates (see the second screenshot).
      9. Restart QuickBooks. When prompted, accept the option to install the new release.

       

      Once done, close and reopen QuickBooks. Let's also run the payroll tax table update.

       

      Here's how:

       

      1. Click Employees.
      2. Choose Get Payroll Updates.
      3. Select the Download entire payroll update radio button.
      4. Click Update.
      5. Wait until the update is complete.

       

      However, if the issue persists, we can run the Verify/Rebuild tool utility to detect the data damage: Verify and Rebuild Data in QuickBooks Desktop.


      Lastly, I'm also adding this article again so you can see steps on how you can fix issues about employees having issues seeing or opening your emails: Email pay stubs from QuickBooks Desktop.

       

      If you need additional assistance with payroll, please let me know so that I can help.

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