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A
AmyB24
January 13, 2021
Question

Problems with processing payroll

  • January 13, 2021
  • 3 replies
  • 0 views

I am processing my first payroll of the year and keep getting an error message that says "Problem adding new data to QuickBooks. Inconsistent data in downloaded employees. "

3 replies

M
MirriamM
January 13, 2021

Thanks for reaching out, AmyB24.

 

Let's get this fixed by updating QuickBooks Desktop to the latest release as well as the payroll tax table. 

 

Here's what you'll need to do:

  1. Go to the File menu at the top.
  2. Then, Close Company/Logoff.
  3. Go back to the File menu and choose Exit.
  4. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
  5. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
  6. In the Options tab, choose Mark All and Save.
  7. Mark the Reset Update box in the Update Now tab.
  8. Click the Get Updates button.
  9. Once the Update Complete appears, close and re-open the program.
  10. If you get the message to install update, select Yes. Restart your computer after the installation. 

When done, proceed by downloading the latest tax table update:

  1. From the Employees menu, choose Get Payroll Updates. 
  2. Tap Download entire payroll update.
  3. Select the Download Entire Update checkbox.
  4. Click Download Latest Update.

A window will appears once the download is complete. 

 

Once done with the above steps,  try to process payroll again. Check to see if it works. 

 

Check out the following articles below for the outlined steps.

For additional reference, check out this link to know more about troubleshooting payroll errors: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

 

If you have other payroll concerns, please don't hesitate to leave a message in the comment section. I'm always around here in the Community to help. Keep safe, and have a great day.

S
stephaniejonesplan
January 13, 2021

I am having same issues.  When I try to "reset updates" and click "get updates", it tells me failed to reset update.

S
stephaniejonesplan
January 13, 2021

Hello, were you able to get through that issue?  I am having the same issue.

M
MirriamM
January 14, 2021

Thanks for joining the thread, @stephaniejonesplan. I appreciate you performing the steps above. 

 

We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users (INV-5535). 

 

To reach them, see this link for more details: Contact Payroll Support. Ensure to review their support hours so, you'll know when agents are available.

 

Thank you for your patience while we work for a fix. If you have additional assistance concerning payroll, let me know. I'll be around to provide further assistance. Have a nice day.

V
valeriec2
March 2, 2021

Has this issue been resolved?  I am unable to Send Payroll or update payroll.  I am set up for automatic updates.

C
cHRISk1
January 12, 2022

I have Assisted Payroll and I had this same issue and went through many attempts with tech support to fix the issue by doing payroll updates, Quickbooks desktop updates, resetting updates, running Windows Update, clearing Microsoft Edge cache, rebuilding  the company file, etc.  She then passed me to Level 2 support and was told it was a known issue and Level 2 support did something on their end that fixed it immediately.   

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