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dsharpeTN
December 5, 2022
Question

Project estimate/tasks are not showing when employees clock into the project

  • December 5, 2022
  • 1 reply
  • 0 views

I've been using projects for some time, but now when employees clock into the project, they are unable to choose the specific estimate/task to track time against. This screenshot should show 3 task options for the project.

All time is being dumped into a category (that I did not create) called Other.

 

The estimates/tasks (by hour) are set up and show when I click on the project to see the status of the various tasks.

 

How do I get the task list back?

 

 

1 reply

Candice C
Candice C
December 5, 2022

Good evening, @dsharpeTN. 

 

Welcome to the Community! I'd be more than happy to point you in the right direction to get this taken care of. 

 

With the information and visual you gave, I recommend contacting our Customer Support Team. Explain to the agent that you already reached out to the Community and were directed to support to have your issue escalated for further investigation. Here's how: 

 

  1. Press the Find answer and get help option. 
  2. Hit Chat Now to reach QuickBooks Time chat support. 

 

It's that easy! 

 

Remember, don't forget to keep us updated on how it goes. We want to ensure that you get back to running your business as soon as possible. Have a wonderful Monday! 

D
dsharpeTNAuthor
December 6, 2022

Update: solution found.

 

After the first project for this client, I've not had to do this when setting up subsequent projects (we do a new one each month for this client), but I

  • clicked on the Jobs item in the left sidebar
  • clicked on the Edit icon for my project
  • clicked on Custom Fields tab
  • enabled the Tasks field, and the items I wanted included in that field.

This resolved the issue.

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