Thanks for providing an additional resource highlighting your concern regarding the PTO and sick leave sections showing zero value when printed, Ace. I'm here to supply a resolution and details about this matter.
To start, please confirm if you've entered the PTO and Sick leave hours of the employee(s) on previously processed payroll by double-clicking the paycheck data from the Paycheck list page. From the Pay dropdown, review if the PTO and Sick hours are in zero value. If not, let's troubleshoot your browser to eliminate data issues that cause abnormalities in its features.
We can proceed by accessing your account using a private browser. Refer to these keyboard shortcut keys that vary by browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After logging into the private session, reprint the paystub. If it shows accurate hours, revert to your regular browser and clear its cache and cookies. It helps ensure the system regains its full functionality by removing outdated and excessive data build-up.
If the issue persists, please consider using another supported browser to narrow down the result.
I'm also attaching this link, which will be handy once you generate a zero net paycheck and designate it for retirement plans, income taxes, or gifts made to employees alone: Create a zero net paycheck.
You're always welcome to reply to this thread if you have follow-up queries about the PTO and Sick hours in the printing paystubs section or when you need assistance handling other payroll transactions. I'm just around the corner to provide prompt assistance.
