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C
CampingIsLife
December 27, 2024
Question

Purchased QuickBooks Online, but need to use QuickBooks Desktop for Payroll until accounts are switched. Error message says Account Inactive.

  • December 27, 2024
  • 1 reply
  • 0 views

We purchased QuickBooks Online; however, we were waiting until after the new year to migrate to the new system.  Our QuickBooks Desktop account is active until March.  We are trying to submit Payroll from QuickBooks Desktop; however, it says we need to "Reactivate" our subscription.  There is also a button to Verify, which we have done as well.  After selecting "Reactivate," it says our subscription is active.  We close out of that screen, but the forms still do not open and we see the same error message to Reactivate or Verify.  The left column says that our subscription is inactive; however, in our Intuit accounts, it says it is active.  Please help us figure out how to continue to use QB Desktop until we officially migrate to Online.  Thanks!

1 reply

C
Chrea
December 27, 2024

Login to CAMPS and check your license status. Make sure the license of your QB Desktop and Enhanced Payroll are Active. Another option, you don't need to resubscribe and you can use the trial version as a workaround.

M
MAnneJ
December 27, 2024

Thank you for the detailed information, @CampingIsLife. Allow me to provide information about the error you've received stating that your account is inactive. 

 

Firstly, updating your QuickBooks Desktop and downloading the latest payroll tax table might be helpful. Keeping these updated will help solve the issue you're experiencing with the inactive status displayed in the payroll center, which may be due to outdated information. Here are the steps to download the latest payroll tax table:

 

  1. Go to the Employees menu and choose Get Payroll Updates.
  2. Click on the Download Entire Update checkbox.
  3. Select Download Latest Update. A window will appear to inform you when the download is complete.

 

For more detailed guidance, check out this article: Get the latest payroll tax table update.

 

After ensuring the aforementioned updates, you might want to look at this article to address common problems and errors in QBDT: Fix common issues and errors with the QuickBooks Desktop Tool Hub.

 

Additionally, you might find these resources helpful for troubleshooting issues that arise while updating your QBDT or QBDT Payroll:

 

 

If you need further assistance with managing your QBDT Payroll, I'm always here to help. Please don't hesitate to reach out in the comments. Have a great day ahead. 

C
CampingIsLifeAuthor
December 27, 2024

Thanks for the suggestions.  Unfortunately, none of these suggestions have worked yet.

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