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smmoon
January 25, 2024
Question

QB Ad,om W2 Access

  • January 25, 2024
  • 1 reply
  • 0 views

I and others have been asking about this for years, but ever since I and a couple other employees became QB admin, we no longer have access to Workforce. This means that we cannot access paystubs or W-2s, which we need to file our taxes. Every other employee has access to their paystubs and W-2s through Workforce. Why does QB prevent those with admin rights from having access? Yes, they are mailed out, but I don't think we've gotten them by the January 31 deadline either. Plus employees who want to check their paystubs should be able to access them. This is extremely detrimental for the employees and is a ridiculous rule that never should have been implemented and needs to be fixed.

1 reply

K
KimberlyS
January 25, 2024

Hello there, smmoon.

 

I'll share information to help you access Workforce successfully.

 

I can see how relevant the ability is to access paystubs and W-2 forms, especially when paying taxes. With this, you can change your email address, different from your QuickBooks Online access, to utilize QuickBooks Workforce. After that, reinvite yourself using your personal email.

 

Here's how you can send an invite to an existing employee:

 

  1. Sign in to your QuickBooks Online Payroll account.
  2. Select Payroll on the left pane.
  3. Choose Employees, then Invite to Workforce.
  4. Tick the boxes next to the name of the employee.
  5. Enter the email address.
  6. Click on Send invitations.

 

For more information, visit this page: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more if you use QuickBooks Online Payroll.

 

Once done, you can set up your account with the guide of this article: Set up your QuickBooks Workforce account.

 

In the future, consider scanning this material whenever you need to update your personal information: Add or change your personal info in QuickBooks Workforce.

 

Inform me in the thread if you have additional questions managing your Workforce account or other related concerns in QuickBooks Online Payroll. I'll be around to help.

S
smmoonAuthor
January 31, 2024

As I have already pointed out on this thread many times over the last couple years, this solution doesn't work.

Employees with admin access already have a Workforce invitation. The problem is that, because they are admin, they can't access Workforce. We get the following error message: "Looks like you don't have a Workforce employee account The email you entered belongs to an admin account. Only employees can access their Workforce accounts." And actually it shouldn't be "email" but "username" since using an email login didn't work. Please fix this. Having access to tax records and paystubs is vital. 

 

 

R
Rea_M
January 31, 2024

We understand how crucial it is to have access to tax records and paystubs, smmoon. I'll provide further information on how you can obtain permission again to QuickBooks Workforce.

 

Since you already have access to QuickBooks Online (QBO), you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QBO and your personal email for Workforce.

 

Whenever you're ready, resend another invitation to QuickBooks Workforce using your personal email and set up your account.

 

Additionally, you may want to share this article with other employees to guide them on how to view or download their paystubs using QuickBooks Workforce: Paycheck details, time off, and year-to-date pay in QuickBooks Workforce.

 

We're only a few clicks away if you need further assistance with your QuickBooks Workforce account. It's always our pleasure to help you out again.

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