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e314_2
April 29, 2024
Question

QB Desktop 2024 having trouble emailing pay stubs

  • April 29, 2024
  • 1 reply
  • 0 views

Have done payroll on QB Desktop for more than 10 years. All the sudden in the past 3 weeks I have had trouble Sending Pay Stubs by email. I have the same issues if I use Print Forms or Send Forms.

 

I typically send 6-8 pay stubs each week. The past 3 weeks I get the message every time that some of the emails have failed and been unable to be sent.  Sometimes 0 are sent and sometimes 7 out of 8 are sent so I know the basic configuration is correct and nothing has changed within the programs other than a normal update, which I am not sure is when this started.  I use a gmail based domain email and have Webmail configured. This has not changed for several years.  And again, some go through fine.

 

When I try to resend, it typically gives me a different number sent.  

The error message says you will be able to send after restarting QB but restarting changes nothing. There is no rhyme or reason as to how many are sent each time. It is not hung up on one certain employee or anything like that.

One big issue is I see nowhere that indicates which ones were sent so when I retry some employees are getting multiple emails and some are getting none and I don't know who is getting which.

 

See screen shots showing errors.

 

Any advice?  I have tried QB Doctor and Restarting

 

 

 

1 reply

R
RogelioL
April 29, 2024

Let's make sure you'll be able to send your paystubs, @e314_2.

 

To begin with, please ensure to remove any special characters on the name of the employees from the employee's profile. 

 

After this, please have the latest features and fixes by keeping your QBDT up-to-date.

 

Once your QBDT is updated, I suggest we run the Verify/Rebuild tool. By doing this, we can check if you're having a system error and will detect any damaged data. It also allows your QuickBooks software to refresh the data inside the company file. 

 

Before performing this process, please create a backup copy of your company file. If any changes occur during the process, having a backup copy will enable you to restore it and undo the changes.

 

Let's now verify the data: 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK when you see the message QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, let's rebuild the data: 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
  6. Let's make sure there's no error by running Rebuild Data again.

 

Moreover, I suggest contacting our QBDT Payroll Support Team if the issue persists after following these steps. They have the expertise and necessary tools to investigate this further in a secure manner.

 

Furthermore, you can also read this article to get more tips about sending pay stubs: Email pay stubs from QuickBooks Desktop.

 

Let me know if you need further assistance sending your paystubs or any QuickBooks-related concerns. Keep safe.

E
e314_2Author
April 29, 2024

One employee has {} in their name. Those characters have been there for 8 years. Hard to imagine that is the issue.

Up to date.

Rebuilt and Verified.

 

Nothing has changed.

E
ErwinQ
April 29, 2024

I understand the importance of removing special characters from your employee's name, @e314_2.

 

Since you've already attempted troubleshooting and the issue persists, I highly recommend reaching out to our support team for further assistance.

 

Here's how:

 

1. Open QuickBooks.

2. Go to Help > QuickBooks Desktop Help/Contact Us.

3. Click on Contact Us and describe your issue.

4. Sign in to your Intuit account and enter the code you receive via email.

5. Choose either Chat with us or Have us call you for help.

 

I've added this article to check the minimum number of characters that can be entered in QuickBooks: Character limitations for fields in QuickBooks.

 

You can check this article for assigning pay schedules and sending payroll reports: Create and run your payroll.

 

You can always come back to the Community page if you have more concerns related to managing your Employee. I'm here to help.

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