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T
tex
July 17, 2024
Question

QB Desktop Assisted Payroll: Employee Cloud Services Turned Off

  • July 17, 2024
  • 1 reply
  • 0 views

My employees couldn't access their paystubs online. I found that “Employees; Manage Payroll Cloud Services” was turned off. Turning it back on restored access with all prior configurations intact.

 

I made no changes in the past two weeks, but I noticed Intuit has modified the UI and added further 2FA since my last login. It seems these changes caused the service to turn off. My employees had access as of the prior pay cycle, so this issue must have occurred recently.

 

Two-factor authentication is excessive. I have to repeatedly enter my credentials throughout the day. Creating a support ticket required at least four credential inputs. It feels like being in QB prison, which is frustrating and inefficient.

 

Reporting this issue to support was cumbersome. It took over an hour to get connected, answer duplicative verification questions, and explain the bug, only for the agent to disconnect, citing I wasn’t the main point of contact. I am the only point of contact for 20 years.

 

This experience suggests Intuit’s support is intentionally designed to be unfriendly, deterring customers from seeking help.

 

Please address these issues to improve the user experience and support efficiency.

1 reply

Candice C
Candice C
July 17, 2024

Good afternoon, @tex. 

 

It's great to see you back in the Community! 

 

Since the 2FA caused some issues with a particular service, let's try to turn it off completely to see if this helps.

 

If you're using the name number: 

 

  1. Sign in to your Intuit Account.
  2. Select Sign in & security.
  3. Tap 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then click Continue.
  6. A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.

 

If you're using a different number, review this guide for some additional steps. 

 

Please come back and let us know if this helps. I'll be waiting for your response! 

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