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joy876
January 5, 2024
Question

QB Desktop Enhanced Payroll

  • January 5, 2024
  • 1 reply
  • 0 views

I'm hoping someone can help me because I've spent over 3 hours with QB Payroll on chat and the phone and they don't seem to know what to do.  I cannot get an answer and it's very frustrating.  

I'm using QB Accountant Desktop Plus 2023 with Enhanced Payroll for Accountants.

I have several EINs under it for which I run payroll for. I logged on to my account and accidentally deleted one of the EINs.  Now when I open that company file to run payroll I'm unable to because it cannot verify its status.  I get error message: 

Error 30159

We’re having a problem verifying your account status. Contact Us for help resolving the issue.

 

How do I recover this? Can't QB Payroll do it from their end? Is there a workaround? The support rep keeps saying to create a new company file.  This company file has years worth of data and payroll data.  Shouldn't they be able to re-enter the EIN on their end to verify the company?

 

When I log in to my payroll subscription page, I cannot add an EIN. I can only view and delete. Help please.

1 reply

S
ShyMae
January 5, 2024

I understand how important it is to add your EIN successfully, joy876. I recognize the efforts you've put into getting this resolved. 

 

Before anything else, please know that the deleted EIN triggered the error you've encountered. I know you've contacted our support, but our payroll support handles your concern best.

 

Since you were unable to reenter the EIN due to a verification issue, I recommend contacting our payroll support for further assistance. They can pull up your account securely, conduct further research, and create an investigation ticket if necessary.

 

Moreover, it's essential to maintain accurate and up-to-date employee records. To ensure this, you can edit their information in case of changes such as a name change, updated bank account details, alterations to W-4 filing information, or when the employee moves to a place.  

 

Please know that you are our top priority. We value your experience. If you have other QuickBooks desktop-related concerns, I'll do my utmost to address your queries accurately and promptly. 

J
joy876Author
January 5, 2024

@ShyMae 

Yes, I understand.  I've been on the phone with payroll support for the last 4.5 hrs and I've been talking to a level 1 tech but she has not been able to help me and just seems like she's reading.  This is very frustrating.  I requested higher level support and it was not provided. 

There has to be a way to unlock the software and re-enter the EIN.  My payroll subscription is active. 

Clearly, I'm not the only person that has gone through this so there must be a solution or workaround. 

I don't know how to get to a higher-level tech if I keep requesting and not provided. 

K
KimH4
May 23, 2024

Were you able to get this resolved?  I am having the same issue.

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