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J
JWAT
March 24, 2021
Question

QB Desktop Pro 2020: incorrect vacation summary does not match the correct vacation pay liability account

  • March 24, 2021
  • 2 replies
  • 0 views

I have QB Desktop Pro 2020. The employee paycheques show the correct vacation pay payable, and these amounts reconcile to the vacation pay payable account in the general ledger. These do not match to the Vacation Summary - which is incorrect. How do I fix the Vacation Summary to show the correct amounts?

2 replies

katherinejoyceO
katherinejoyceO
March 24, 2021

 

Thanks for posting your concern in the Community, @JWAT. I'm here to help fix the vacation summary to show the correct amounts.

 

First off, let's ensure that your QuickBooks software is updated to the latest version. Once completed, update your payroll tax table so your employee's sick accrual will calculate accurately. Here's how:

 

Update your payroll tax table

 

  1. Go to the Employees menu, then click Get Payroll Updates.
  2. Choose the Update button, then mark the Download Entire Update checkbox.
  3. Select the Download Latest Update button.

 

You can check this article for more details: Get the latest payroll tax table update.

 

You can now update your QuickBooks to the latest released version.

 

  1. Select the Help menu, then choose Update QuickBooks Desktop.
  2. Click the Update Now button from the Overview tab.
  3. Pick the Get Updates button, then restart QuickBooks.

 

Additionally, read through this article for more insights and detailed steps: Update QuickBooks Desktop to the latest release.

 

If the issue persists, I'd also recommend to use the Verify and Rebuild Data tool in QuickBooks Desktop to resolve potential data issues.

 

Feel free to visit us here in the Community if you have other questions. I'm always here to help.

A
Alison36
November 23, 2021

We are having a similar issue.  Our Vacation Summary report reconciles to our Vacation Payable account but the employee totals in it are not the same as what the pay stubs are showing in their vacation banks.  Everything is up to date.  We are currently running QB Desktop 2022 Pro with Payroll enabled.  Please help.

 

Thanks.

R
ReymondO
November 23, 2021

Thank you for joining the thread, @Alison36.

 

The data that shows in your payroll reports will depend on your payroll setup and transactions you've entered into the program.

If you've already checked everything and all is correct, I'd recommend following the suggested steps that were shared above. There might be a minor data damage in your company file that's causing this behavior. Doing those steps will help you address your payroll concern. 

 

If you're still getting the same result, contact our Payroll Support Team. This way, they can provide you with further help and ensure your employee totals match with your paystubs' vacation bank. Here's how to connect with them:
 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

To ensure that we address your concerns on time, please check out our support hours.

 

If you need help running payroll or managing your employees, feel free to browse our guides. You can find them in our articles list page. Simply search for an article to help you accomplish your tasks. 

 

Let me know if this does the trick! I'm always here if you need further assistance.

V
vslatton
October 20, 2023

I have the same problem and I have not been able to fix it anyway but manually. Have you had any success, if so please share!

J
JamaicaA
October 20, 2023

Nice to see a new face in the thread, @vslatton. I'll route you to the department that can help you sort out the different vacation summaries and vacation pay liability accounts.

 

Before proceeding, have you performed the troubleshooting provided above? If you haven't, you'll want to do so. This will help us eliminate the cause of the problem and restore the product to its working state.

 

As much as I want to help you, the Community is a public space. Since this issue continues, you'll need to contact our Support Team. They can pull up your account securely and investigate further to provide resolutions.

 

Here's how:

 

  1. Go to the Help icon, then select QuickBooks Desktop Help.
  2. Press Contact Us.
  3. Enter a description of your subscription concern, then click Continue.

 

Please check out this article for our support hours: Contact QuickBooks Desktop Support. It is to ensure we cater to your needs on time.

 

To learn more about incorrect sick or vacation, refer to this article: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll.

 

Through reaching out to them, we should be able to narrow down the issue regarding the incorrect amount on your Vacation Summary. Rest assured that our representatives are willing to help you. If there's anything else I can help you with, don't hesitate to let me know. 

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