Skip to main content
S
susannachou
May 11, 2021
Question

QB Desktop won't let me update payroll account

  • May 11, 2021
  • 19 replies
  • 0 views

Warning notice says to update payroll account by 7/31/21 (to add physical home address). However when attempt to do so, it says I don't have admin privileges, even though I am the admin. Anyone else getting this problem? When I go to My Payroll service, there's no field for entering physical home address for principal so I'm unsure how to update as per the required changes.

    19 replies

    Show previous replies
    K
    KClinton
    September 7, 2021

    I am having a similar issue as I have gone in to update it but at the end it requires a DD pin.  I do not use DD on this client so do not have a pin.  If it were just payroll I would not worry about it as I always just write checks.  But the instructions say it also could interrupt the electronic filing of tax returns. 

    I thought to set up a direct deposit pin but you have to set up an employee first and I do not have any accounts to set up. Any suggestions?

    A
    Archie_B
    September 7, 2021

    Thank you for responding in this thread, KClinton.

     

    I'd like to help and make sure you set up and your direct deposit PIN.

     

    Before we proceed, make sure that you have the following information below:

     

    • Business name, address and EIN.
    • Principal officer social security number, birth date and home address.
    • Online bank credentials or bank routing and account numbers.

     

    Once you have all those information, you may now connect your bank account and create your direct deposit PIN.

     

    Here's how:

     

    1. Log in to your company file as QuickBooks Admin.
    2. Choose Employees, and My Payroll Service, then Activate Direct Deposit.
    3. Select Get Started.
    4. Click Start on the Business tab and fill in the info. Tap Next.
    5. Fill in the Principal officer info. Then hit Next.
    6. Select Add new bank account. Complete the necessary fields for your bank account info.
    7. You'll be prompted to create the direct deposit PIN which will also be used each time you send your payroll. Then hit Submit.
    8. Click Next, then Accept and Submit.
    9. If prompted, confirm the Principal officer’s full social security number. Hit Submit.

     

    After that, you can follow the next steps under Step 3: Verify your bank account on this article: Set up your company payroll for direct deposit.

     

    Let me know if you still have other question about payroll. I'll be here to help. Have a nice week!

    M
    MrTom4
    September 9, 2021

    I just went through a song and dance for 8 days updating my Primary Officer on my Intuit Account to me. Once it was updated I still couldn't click that Update Info button. It said I didn't have permissions. But what I had to do was Help->Reset Intuit ID Settings to log out of my account in QB Desktop. Then I went to Company->My Company and logged back in, then my QB Desktop file was updated with my admin Primary Officer changes and then I was able to update the info they required.

    P
    pickupthepace
    September 28, 2021

    Just FYI - this worked for me as well after hours of trying to fix Internet Explorer settings, logging in and out, updates, etc...  In the end, it only took like a minute to resolve it SMH.

    N
    napanew
    September 29, 2021

    You have lost all my historical info when you migrated my account at BA. I want to talk, not txt, with a live customer service rep. How do I do that??

    G
    Giovann_G
    September 29, 2021

    We don't want you to have this experience, napanew.

     

    Have you moved your QuickBooks Desktop data to QuickBooks Online? If so, some information might be lost throughout the process since there are pieces of information that won't convert or transfer due to the product limitation. Please see this article for more details: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

     

    If you're currently using QuickBooks Desktop, you can reach out to our Customer Service Support through the in-product help. I'll show you how.

     

    1. Open your QuickBooks program.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Click Contact Us.
    4. Enter a brief description of your concern.
    5. Choose a Get a Callback.

     

    If you're using QuickBooks Online, you can follow the step in this article: QuickBooks Online Support.

     

    In addition, please check out this resource for more details on how to enter historical payroll data on QuickBooks Desktop and QuickBooks Online.

     

     

    Let me know if you have further assistance managing your data. I'm always here to help you.

    N
    napanew
    September 29, 2021

    I asked got be able to speak with someone not txt.  

     

    You are not helping me, I have already been thru this and to the bank twice 

     

    Please give me a person to SPEAK with who can solve lost data. 

     

     

    A
    Alpha-56
    August 19, 2022

    and yet I still cannot get anybody to change my verification phone number so all of this information is so good but I can't do any of it because I can't touch the money in there not to a debit card not through the virtual debit card well they've sent the first debit card to the wrong address but I can't request another one because the phone number hasn't been changed so they put a virtual number on there but I can't view the number because they send the verification code again to the first old phone number I'm trying to change but I can make a transfer ACH or whatever to my account no that's right because they verify that through the phone number as well which is no longer in service and they won't change does anybody know how do I move my own money out of this account I cannot believe the amount of complaints about this one issue and they don't even bother to fix it and they don't even acknowledge it it's like it's not even a problem like we're the only ones complaining about it they have no problem with it because they keep the millions of dollars that's why they don't give a s***

    C
    Charies_M
    August 19, 2022

    Thanks for sharing your experience with us, Alppha,-56.

     

    I want to make sure your issue is routed to the right department that can handled this concern more efficiently. They can check your account and perform additional troubleshooting to help update your verification phone number.

     

    Here are the steps to contact support:

     

    1. Click Help at the top menu and select QuickBooks Desktop Help.
    2. In the Have a Question? window, enter a topic.
    3. Click Contact us.
    4. Hit the Stat Messaging button.

    Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

     

    I'm looking forward to hearing this being resolved. Let me know if you have other with updating payroll information and I'm always here to help. Wishing you a good one.

    S
    swagCPA
    August 30, 2022

    This has and continues to be a problem for me since last year.

    Trying to pay employees, and asked me to get updates over and over again

    I can sign into my payroll account online, but not through Quickbooks desktop

    D
    DebbyD1029
    September 30, 2022

    FYI, contact QB directly and quit reading this suggestions.   My fix was only 15 minutes if that.     Chat with QUICKBOOKS

    N
    NFH
    November 16, 2022

    I get the message that I need to contact the admin, I am the admin.  I can't run payroll because the info needs to be updated

     

    G
    Giovann_G
    November 16, 2022

    Thanks for joining the thread, NFH.

     

    We can perform some troubleshooting to stop this notification if you have already run an update on your QuickBooks Desktop.

     

    Your program files could be corrupt, or QuickBooks Desktop might be damaged. To fix this, let's repair your QuickBooks Desktop program.

     

    Here's how:

     

    1. Restart your computer.
    2. Open the Windows Start menu, then click Control Panel.
    3. Select Programs and Features, then Uninstall a Program.
    4. Choose QuickBooks from the list of programs, then click Uninstall/Change.
    5. Select Continue, or Next.
    6. Click Repair, then Next.
    7. Once done, hit Finish.

     

    After that, gather your license and product key if you still receive the message. Then perform a clean install process.

     

    If the issue persists, I recommend contacting our QuickBooks Payroll Support. They can access your account and provide further support for updating your payroll account.

     

    Support is available from Monday until Friday from 6 AM to 6 PM PT.

     

    I've also included the following article to help you process payroll for future use: Create and run your payroll.

     

    We're always available to help you if you need further assistance. Have a great day.

    K
    Kevinbabb100
    April 13, 2023

    Hi. 9 years ago when I set up payroll I evidently put in an email address that was incorrect. No I am being told that I cannot update payroll nor set up direct deposit because I cannot access that email. It’s just insane.  

    5 days ago I submitted my license and corp info to QuickBooks in an effort to get this resolved but have heard nothing.  I spent almost 7 hours total time on the phone with overseas support.  CN you help me with this? Is there a US based support I can talk with. Nothing against overseas folks, they are trying to help, but they just don’t have any real answers. In 3 weeks I will no longer be able to pay employees and I’m terrified.  Thank you. 

    Terms & ConditionsAccessibility statement