QB Enhanced payroll error message

I am using the QB Enhanced version for payroll.   When I submitted the payroll to QB an error message popped up saying "no internet connection".  I was connected the internet because I am hardwired.   I ended up contacting QB support.  Who was able to send the payroll.  I have payroll next week.  Just wondering what made this occur?  I am using QB Premier Plus Nonprofit Edition 2024 for accounting. If I need to upgrade the program which one is most comparable to what I am currently using?