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proftraf
November 1, 2024
Question

QB linked employee workforce portal to wrong person

  • November 1, 2024
  • 1 reply
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I use desktop payroll and when adding an email in the payroll cloud services feature to invite someone to make their workforce account, I searched up the person's name and added the email, then sent the invite. The employee then told it linked them to someone else's account entirely. I am unsure how this happened, as I had searched the specific person's name and entered the email. I am assuming a glitch, because it linked him to the first person on my employee list. Is there any way to unlink an account so I can link the employee to HIS account? Help!

1 reply

C
CamelleT
November 1, 2024

Yes, there's a way to unlink an employee's account in QuickBooks Workforce, Proftraf. I'll share the process below.

 

Since you attempted to invite an employee to Workforce, but it resulted in linking an incorrect employee, I recommend contacting our Payroll Support Team during their available hours. They have the tools to securely pull up your account and reset the employee access, effectively unlinking the wrongly associated one. Doing this will help you restart and send an invitation to the right individual. Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Hit Contact Us.
  3. Give a brief description of your issue, then Continue.
  4. Sign in to your Intuit account, choose Continue, and then Continue with my account. 
  5. We'll email you a single-use code. Enter this and select Continue.
  6. Choose to Chat with us or Have us call you.

 

Additionally, I've added these resources to guide you in resending an invitation to your employee and running useful information about your business and workers: 

 

 

If you have further questions regarding employee management in QBDT, please post them in the comments below. I'm always here to provide the guidance you need. 

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