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KimAnnVA
October 31, 2024
Question

QB Online Payroll Automatic tax payment duplicated, cannot delete the duplicate

  • October 31, 2024
  • 1 reply
  • 0 views

Went into my bank feed today and found that my VA Dept of Taxation payment had two matches.  When I went into the bank register I found two auto generated QuickBooks transactions with different descriptions for the same tax payment.  I checked my bank account and only one transaction exists. 

 

Tax Payment 10/30/2024  Description is "QuickBooks Payroll"  

Tax Payment 10/30/2024  Description is "VA Department of Taxation" 

 

Why did QuickBooks automatically generate "QuickBooks Payroll" description when it is the VA Department of Taxation Payment???  QB knows we cannot delete tax payments, issue is on their end, I have made no changes to payroll.  I am positive that there are not two payroll taxes with the same amount on the same day, I have checked my Payroll tax tab and previous payments, they are all accounted for. 

 

Anyone else having this issue???  Really annoying because now I have to do a journal entry so that my bank reconciliation will match.   Also is it duplicating my VA income tax filing???

    1 reply

    J
    JoanaC
    October 31, 2024

    It appears you're experiencing an issue where QuickBooks has created two different descriptions for the same payment to the Virginia Department of Taxation, Kim. This can be quite troublesome, especially since you're only seeing one transaction in your bank account.

     

    I suggest reaching out to our Payroll Care Support team. They can help you investigate why QuickBooks automatically created a new description for your tax payment. Here's how:

     

    1. Go to Help (?), and click Contact Us.
    2. Enter Payroll Tax Payment in the What can we help you with? Field.
    3. Click Let's Talk.
    4. Choose between Get a Callback, Chat, or Call Us.

     

    I've included this article to learn about our support hours and the services we offer: Get help with QuickBooks products and services.

     

    Additionally, take a moment to review this article to access your filed forms and payments.

     

    If you have any further questions about your tax payments, please don't hesitate to reach out. We're here to assist you 24/7. Take care.

    K
    KimAnnVAAuthor
    November 1, 2024

    You can't call QuickBooks payroll support and get help for these kinds of things, they don't know anything. 

     

    I spent hours on the phone last month because I changed my payroll bank account and they were putting the transactions in the old account because it turns out QuickBooks online payroll settings have two places that you have to change where things go.  I wasted an entire day figuring this out.  Not to mention I was uncomfortable giving this person that didn't know anything access to my accounts, doesn't sound safe.  

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