QB online payroll will not let me process my payroll because of CT family and medical leave is not set. How do I do this?

I'll help you set up the Paid Leave tax rate for Connecticut (CT) in QuickBooks, @ridgefieldorgani. 

The state of Connecticut has implemented a new standalone Paid Family Leave program funded by the collection of taxes from the employee effective January 1, 2021. You can follow these steps to set up the CT Paid Leave rate in your payroll settings.

Here's how: 

1. Go to the Gear icon and select Payroll settings.
2. Click the Pencil icon in the Connecticut tax section.
3. Next to Connecticut Paid Family and Medical Leave select the dropdown menu and choose 0.5%.
   • Note: If you have received a waiver from withholding this rate for all employees from the Connecticut Paid Family and Medical Leave Agency you will need to choose the rate of 0%.
4. Enter the Effective date as 1/1/2021.
5. Select OK to save.

Once done, taxes will deduct from your employees paychecks on the effective date. If you've already run paychecks in 2021 before setting up this rate, the employee will have any catch-up amounts deducted from their next paycheck.

If an employee is exempt from Connecticut Paid Family and Medical Leave, mark them as exempt so premiums won't calculate on their paychecks. To do so, head to the Exempt an employee from Connecticut Paid Family Leave section in this article: Track Connecticut Paid Family Leave.

You might want to visit the Connecticut Paid Leave site for more details. Here's the link: Connecticut's Paid Family Leave.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

Thanks for letting us know in advanced the type of subscription that you're using, JIMHMP.

Since you're using QuickBooks Full Service Payroll, I would recommend reaching out to our Payroll Support Team. All changes or new payroll items in your account will be documented. This is because Intuit pays and files the payroll taxes in behalf of you. 

Here's how to reach out to them:

1. Click Help in the upper right-hand corner of QBO.
2. Click Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Click Contact Us.
5. Select Get a callback.

You can also go to this link to reach out to the Chat Support Team for QuickBooks Full Service Payroll.

Please take note that our phone and chat support teams are open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. 

The Community is always here if you need anything else.