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BP150
June 3, 2022
Question

QB Payroll exporting to QB Online issues

  • June 3, 2022
  • 2 replies
  • 0 views

On June 1st, I attempted to export my QB payroll to my QB Online it says I need to go setup and make sure exporting was setup correctly. After working with QB tech for 2hours nothing was fixed. Issues still there and QB has not fixed the issue anybody else have the problem? QB when will the problem be fixed? 

    2 replies

    S
    SashaMC
    June 3, 2022

    Hello BP150,

     

    Welcome to the QuickBooks Community! I will be more than happy to point you in the right direction. I recommend reaching out to our Support team and requesting that your issue be escalated. This way, our back-end team can work on this ticket and find a solution as soon as possible. Here's how to connect with us:

     

    1.  Go to the Help menu.
    2. Hit the Contact Us button
    3. Enter "callback" in the "What can we help you with?" section.
    4. Select "Let's Talk"
    5. Pick the "Get a call" option to connect with us

     

    Please let me know how the conversation goes! If you have any other questions, don't hesitate to let me know! We are here to help! Take for now. 

    B
    BP150Author
    June 3, 2022

    They supposedly sent it to the back end team on Tuesday so it's been an issue for 4 days. 

    Adrian_A
    Adrian_A
    June 3, 2022

    Hi Bp150.

     

    I appreciate you for getting back to us.

     

    Since this is a public forum, I'm unable to take a look at your account. That said, I'd recommend reaching out to our Phone Support team so we can look over your cases about this matter.

     

    In the meantime, you may check this link for more information on managing payroll: QuickBooks Online Payroll.

     

    I'll be around whenever you have questions about QuickBooks.

    S
    shay4uga34
    August 16, 2022

    I have suddenly found myself in the same boat with several clients that have QB online.  I have spent several hours chatting and on phone trying to resolve issue.  Have been told it's going to the back team and will be escalated but a week later, still no resolution.  This program has turned out to be a bitter disappointment from Intuit.  They took a good program and systematically destroyed! If anyone has found a work around solution, please let me know. Thanks.

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