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uptoninc
September 5, 2024
Question

QB payroll has continuous monthly glitches when updating

  • September 5, 2024
  • 1 reply
  • 0 views

For the past few versions, QB payroll has regular, sometimes monthly, glitches when updating and keeps me from using this now expensive product until I can call someone during their open hours of business. How did it become more money and more problems without a 24-hour help line? I used to be able to successfully use payroll for an entire year before I had an issue..and now I have issues at almost every update.

Shawn

1 reply

M
MAnneJ
September 5, 2024

 I can imagine how valuable every penny is, and I hear your sentiments, @uptoninc.

 

To begin with, can you be more specific about what glitches you've encountered after updating? It will help us identify your concerns and provide the appropriate solution that best fits your needs.

 

QuickBooks Desktop (QBDT) is an accounting solution designed to meet the needs of various businesses. The pricing reflects several factors, such as product enhancements, essential features, security support, and customization flexibility.

 

On the other hand, if you wish to connect with one of our representatives, I recommend contacting our phone support so they can further investigate the glitches you've encountered.

 

Here's how:

 

  1. Open your QBDT.
  2. Go to Help, then QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then choose Continue.
  5. Select to chat with us or Have us call you.

 

Support hours for QBDT Payroll Basic, Enhanced, or Standard are Monday through Friday from 6 AM to 6 PM PT, while QBDT Assisted Payroll is available any time, any day.

 

Additionally, we can learn about product and price changes for QBDT Payroll Basic and Standard which will now be moved to QBDT Payroll Enhanced.

 

I'll be on the lookout if you have further questions about managing your payroll. Have a good one.

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