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way2grollc
January 9, 2022
Question

QB staff entered payroll cks by Adjustment and did not include Paid From info. Cks show on pay ck list but not on checking acct. How do I correct in order to reconcile?

  • January 9, 2022
  • 1 reply
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I issued several payroll checks manually and manually entered them into QB. While reconciling the checking account I realized the checks were not listed on employees' check list nor in the checking account. I was unable to reenter them and contacted QB for help. They entered them for me but the checks only show up on the employees' check list now but not in the checking account from chart of accounts. Therefore, I am unable to reconcile the checking account with my bank statement..

1 reply

RenjolynC
RenjolynC
January 9, 2022

Thanks for reaching out to us in the Community, way2grollc.

 

I'd like to add some info regarding your situation.

 

If paychecks were entered and are showing up in the Paycheck List window, but not on your checking account, let's make sure to review where they are posted.

 

To do this, let's open one of the affected paychecks and look for the account where it was posted to.

 

Here's how:

 

  1. Go to Payroll > Employees.
  2. Under the Run payroll button, click the Paycheck list link.
  3. Click on the net pay link and check the Pay To account. 

If the Pay to account is different, then this is the reason why the checks were not listed on the checking account. Since you've mentioned that these paychecks were entered by our staff, I recommend contacting them again. This way, we can correct the account posting of your payroll checks, so you'll be able to reconcile the checking account.

 

Please take note that our support hours for QuickBooks Online Payroll - Core, and Premium is from M-F 6 AM to 6 PM PT. While QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium is available any time, any day.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

 

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

To get our direct phone number, please check out this article: Contact Payroll Support.

 

In addition, let me add this article to help you with the reconciliation of your account: Reconcile an account in QuickBooks Online.

 

You're always welcome to post a reply on this thread if you have any additional questions regarding payroll or need help with other task in your account. I'll be right here to help you out. Stay safe.

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