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M
MoWantsToLearn
October 18, 2022
Question

QB Time App: Current Employee QB time App keeps switching her to prior employee. Have been trying to fix since February. Please Help!

  • October 18, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Q
QueenC
October 18, 2022

I wish you didn't have to wait this long to fix your issue, @MoWantsToLearn.

 

I can see the urgency of getting this resolved, and I want to ensure this is taken care of.

 

I want to confirm if your employee has done basic troubleshooting steps already like updating passwords, resetting apps, or followed the steps to recover an account. They can also log in through a web browser to see if it's a mobile issue or an account issue. 

 

If the issue remains, I suggest contacting QB Time Support. This way, they'll be able to use a screen share tool to walk you through some more steps to assists you in your situation. 

 

In the meantime, you can open this link for more information about QuickBooks Time Mobile App: Get and navigate QuickBooks Time mobile apps

 

I'll be sure to keep an eye out for your reply. I want to ensure that we get this fixed as soon as possible. 

M
MoWantsToLearnAuthor
October 18, 2022

Hi, 

I have reached out to QB support many times, and they are unable to fix it.  The employee had even created a new email for this specifically.  Sometimes, the correct employer will be there, and she will be able to clock in, then when she goes to clock out, it is the previous employer, and she cannot clock out.  Then the system ends up clocking her out after 3-4 days because she should not be on the clock that long.  

J
JonpriL
October 19, 2022

Hello @MoWantsToLearn,

 

I've seen you've exerted effort in explaining the situation of your employee's time activity in QuickBooks Time. And how you wish to determine the reason behind such an instance to stop it from happening every login session.

 

Therefore, I recommend contacting our Customer Care Support to ensure our development team can discuss this matter and investigate as necessary. This time, let's make sure to connect with our online team in QuickBooks Time using this contact information: 888.836.2720.

 

I want to include that reaching out to our specialists is best during business hours from 6 AM-6 PM PT Monday-Friday. You may use this article to learn more: Contact QuickBooks Time Support.

 

Let me know how it goes in the comments below. I'll be here to ensure your success. Take care always!

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