QB Time Mapping for paid breaks is broken when employee mapping enabled

Sharing with the community a frustrating limitation of Quickbooks time that has resulted in my client's employee being underpaid.

We have an employee who has two job titles with two different hourly rates. Despite QB Time advertising that setting this up is possible, it is very clunky and the software does not actually have good functionality for this.

The only way that QB time can be configured so that our employee can "clock in" to multiple hourly rats is to enable "employee control of payroll mapping" in QB time. Then, the employee can choose the payroll item for the job title with the corresponding hourly rate. Setting this up on the QB side was clunky and not straight forward.

But, now when employees have control over payroll item mapping, the functionality of paid 10-15 minute breaks is broken. The 10-15 minute paid breaks, which are set up correctly in QB time to be paid and show up as being "paid" in QB Time for the staff, is not actually mapped to a payroll rate. There is no way from the employee user log in to adjust the break mapping. The employer side cant do it and QB Time support cannot do anything about it.

QB Time proposed a workaround, which is to create a new customer called "10-15 minute break" and then set it up to the right hourly rate. Then the employee can choose that instead. Or, the employee just does not clock out for his breaks. But that causes HR documentation issues it and of itself.

Really disappointing software issue and I hope that QB time will look into this, and fix it so that employees can choose which job they're clocking into AND still enter their paid 10-15 minute breaks. This issue caused the paid breaks to not export out of QB time and then when my client ran payroll, didn't notice the error codes and resulted in the employee being underpaid approx 3 hours for every pay period.