Question

QB Workforce suddenly showing all employees as "NOT INVITED"

Forum|Forum|4 years ago
April 13, 2022
3 replies
0 views

I have been using Quickbooks Workforce successfully for a long time but yesterday it suddenly listed all of my employees as "not invited" even though all but 2 (brand new employees) had been invited and signed up for a long time.

I have already: rebooted QB completely, verified QB was updated (I run automatic updates but I STILL double checked), toggled Workforce off and then on again, resent an invitation to myself as an employee and accepted the invitation then went back into Workforce and I was STILL listed as "not invited".

Anyone else having this problem currently? In going through old threads here I see that it was a problem a year or so ago too.

QuickBooks Desktop

L

LollyNino_C

Thanks for reaching out to the Community, @saball731.

Since you're not seeing the employee listed to send an invite, I recommend contacting our support team. Our support team can securely look into your account from the back end of things and verify the employee's setup to see what's causing the issue exactly. Click this link to get in touch with our QuickBooks Workforce Support Team: Chat with us. Please note that they're available Monday to Friday from 6:00 AM to 6:00 PM PST.

In the meantime, feel free to look over Invite employees to see pay stubs and W2s online for more details.

I also encourage you to visit our Firm of the Future site to be updated with our latest news including product enhancements: Firm of the Future.

Let me know if you have additional questions or concerns about QuickBooks Workforce. You can reach out to the Community at any time. Take care and enjoy the rest of your day!

S

saball731Author

Thank you for replying but "not seeing the employee listed to send an invite" is not what my problem is nor what I said??? I said that all of my employees are suddenly listed as "not invited" even though they've all not only been invited but most have signed up long ago. Until a few days ago, they were all listed as either "invited" or "signed up". I hired a couple of new people a few days ago and, when I went to Workforce to send them their invitation, that's when I noticed everyone's status had changed. Even after I resent an invitation to myself (because like every other employee it said I had not been invited) and "accepted" the invitation in my email, when I went back into Workforce as the administrator, I was still listed as "not invited".

I came to this forum hoping someone else had the same issue and knew how to resolve it because I'm getting no where with Quickbooks help through chat or phone call. :(

R

rvrfrf

Thanks for following up with the Community, saball731.

I've reviewed our ongoing/solved investigations and can confirm there's currently one about the invitation screen showing invalid employee statuses.

Our Product Investigations team has added some recommended troubleshooting steps to our investigation which I'd recommend performing.

Here's how:

Close QuickBooks.
Clear cached data and cookies from Internet Explorer. You can find detailed steps on how to accomplish this on Microsoft's website.
Re-open QuickBooks.
Access your Workforce invite screen again and check if the employees who have already been invited and signed up through their invitations still have invalid invitation statuses.

If QuickBooks Workforce continues displaying invalid employee profile statuses, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and add it to our investigation if necessary. In the event your account is added to one, you'll receive email notifications about any updates relating to the case that Intuit publishes.

They can be reached while using QuickBooks:

In your top menu bar, go to Help, then QuickBooks Desktop Help.
Click Contact Us.
Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
Hit Continue.
Select We’ll contact you for a callback or Message Us to start an instant messaging session. Once you're in touch with an agent, reference the investigation (INV-37535).

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome in sending a reply if there's any additional questions. Have a lovely day!

P

pr_lady

This issue has been going on since 2020. QB knows this is an issue yet still insists that it has "been solved." It's extremely discouraging that QB doesn't care about their customers. Instead they argue with them. I've been dealing with this issue for months now and read many forms on this ongoing *never solved* issue.

I'm sorry for the customers who wasted their time contacting support. They shouldn't be wasting their valuable time over an issue that QB knows about. The customers are NOT the software engineers.

H

haklor

I have been on the phone my entire day - called payroll, QB, workforce, right networks, workforce and no one can help - everyone hangs up on me and everyone blames another department -

"I apologize for the trouble, there is no turn around time for the fix yet. Rest assured we will send an email once there are updates."

"My sincere apologies, as much as we love to, we don't have the same admin access for security purposes."

"My sincere apologies, we don't have access like the admins do. Yes I will need to access them one by one."

"My sincere apologies for the inconvenience, I'll make sure this feedback will be noted and forwarded to our back end team."

"Upon checking here, this is currently a reported issue and our back end team is investigating it."

"I'll make sure your feedback this will be noted and forwarded to our back end team."

All i need help with is that my employees all show "not invited now" on workforce since i did the enterprise gold update :(

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