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usersean1
July 18, 2022
Question

QBO and Department Workforce Services not working correctly

  • July 18, 2022
  • 1 reply
  • 0 views

We are trying to set up a new employee and one of the options is to allow the new employee to set up their personal information via Dept of Workforce Services.  QBO sends an email to the employee and invites them to set up an account and then enter all of their persona, banking and tax info that the employer would need in order to pay them via Direct Deposit.  We have used this feature before and it has always worked great.  However the employee has tried multiple times with 2 different emails and it will not work.  It gets to a certain point and then says "No paystubs available".  Its telling him that he'd have an option to set up W-2 once H has a paystub.  That doesn't work because he has to be paid first in order to have a paystub.  But we need to have him input his info in order to be paid.  We have tried serveral different times. He has used different emails and it says the same thing every time.   He has gone through the Support for Dept of Workforce services and nothing works.  It appears to be on the Intuit side that something isn't working correctly.

1 reply

C
Charies_M
July 18, 2022

I appreciate you sharing this experience with us, usersean1.

 

The nature of your concern requires help from our QuickBooks Care Team. This way they can take a closer look and conduct further investigation on why QuickBooks and Department Workforce Services is not working even after trying two different emails.

 

Here's how you can reach us:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

 

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types

 

You may want to visit this article and read more about setting up a Workforce account through this article: Set up your QuickBooks Workforce account.

 

Since you're working with payroll, you might want to check this article for some links about the payroll tasks in QuickBooks Online: QuickBooks Payroll help article hub.

 

The Community is always open if you have other questions while working with payroll. I'll be around to help. Wishing you a great day ahead!

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