Skip to main content
A
Amjo1103
September 18, 2021
Question

QBO Payroll Delay

  • September 18, 2021
  • 1 reply
  • 0 views

Anyone have any word on why my payroll through QBO did not process today 9/17/2021.  It was input on the 16th at 8am, has showed processed all day and this evening I have received multiple call from employees and the business owner regarding their checks not going into accounts.  There is a message on the top of the screen that tells me there was a delay and it might be Monday the 20th before they receive their money.  This is unacceptable!  I have spoken to two different reps today once on the phone after waiting  hours and the other via chat that guaranteed checks would be in the accounts before 5pm central.   I need answers

1 reply

C
CharleneMaeF
September 18, 2021

I know this hasn't been an easy process for you and your employees, Amjo1103.

 

As of now, we're experiencing a delayed direct deposit processing. The employees impacted should receive their paychecks by the end of the day, Monday, September 20. To stay updated, I'd suggest visiting our QuickBooks status page.

 

I also encourage clicking the Subscribe to updates button on the status page. By doing so, we’ll be able to send you a message when a service is down or scheduled for maintenance. Then, you'll be informed once it’s back up and running.

 

Thank you for your patience as we ensure your employees’ funds are available as soon as possible, Amjo1103. Keep in touch with us if you need further assistance with this. The Community has your back.

Terms & ConditionsAccessibility statement