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M
MadJen
September 13, 2023
Question

QBO Payroll Premium - Export options missing

  • September 13, 2023
  • 1 reply
  • 0 views

I used to be able to export from either the Overview/Shortcut menu or the Gear icon/Payroll settings/Export transactions tab. But both of those options are no longer showing.

 

How do I export payroll data? I called customer service and was told this is a known issue and my name was added to the list and I would be updated. But that's another joke in & of itself, as I have never once received an update on any prior issues.

 

1 reply

M
Mich_S
September 13, 2023

We don't want you to have this kind of experience when exporting data in QuickBooks Online Payroll, @MadJen.

 

You're right. The investigation (INV-90292) regarding your issue is ongoing, which involves the missing tabs mentioned above that prevented you from exporting. I recommend contacting our Payroll Support once more. This allows them to investigate more thoroughly and provide a resolution. If they haven't done so yet, this also enables them to add your account to the list of affected users. Here's how:

 

Important: Please note the business hours to make sure experts are available for assistance.

 

  1. Sign in to your QBO Payroll company.
  2. Go to Help (?).
  3. Click on Contact Us.
  4. Enter your concern, then hit Let's talk.
  5. Choose a way to connect with us:
    • Start a chat
    • Get a callback

 

You can also select your product and fill out the form to chat with an expert.

 

 

We'll send you email updates on the case's status and be notified once it's been resolved.

 

Once you're good with this, feel free to explore this useful article about closing out the previous year and preparing for the new one: Year-end guide for QuickBooks Online.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

M
MadJenAuthor
September 14, 2023

My accountant decided to try adding the accounting portion to my QBO payroll instance. She decided immediately that it wouldn't work for our needs and cancelled it. Once the accounting portion was removed in QBO (after 1 month) then my export buttons reappeared.

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