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jen_DrivenAdvantage
jen_DrivenAdvantage
February 21, 2023
Question

QBO PAYROLL- PRIOR PERIOD (Q2 2022) PAYCHECK LOST & WAS REPLACED via CASH Q1 2023

  • February 21, 2023
  • 1 reply
  • 0 views

Hello,

 

I hope someone can help me.  My client has an employee that lost one of his Q2 of 2022 paychecks.  My client repaid him with cash.  

How do I fix this in QBO?  I have tried some of the suggested answers I have found, like editing the Check # to CASH.  Doesn't work.  I can't Edit the check, since it is from Q2 and taxes have been filed.

 

Please help!  

 

1 reply

L
LeizylM
February 21, 2023

Hi there, jen_DrivenAdvantage.

 

Let me point you in the right direction that can help you with the lost paychecks in QuickBooks Online (QBO). 

 

Since taxes are already been filed, I recommend contacting our Customer Care Team. This way, they can further check on this matter and help you edit the check number. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

 

For further information and tips about handling lost paychecks, please visit this article: Issue a lost paycheck in Online Payroll.

 

Additionally, there are several payroll reports that you can use to view relevant information about your business and employees. For further insights, you can review this link: Run payroll reports in QuickBooks.

 

Keep me posted if you need further assistance in dealing with your other payroll tasks. I'll be here to help you more. Stay safe and take care.

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