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TinaBru
February 17, 2025
Question

QBO Payroll Test Transactions

  • February 17, 2025
  • 1 reply
  • 0 views

 On Thursday, 2.13, I tried to setup four clients on QuickBooks Online Payroll. I get to the point to verify the test transactions and get an error message that the account cannot be verified. For the first client I called to see what the issue might be. The bank routing number, account, name on the account address, birthday, cell phone are all correct. After spending (3) hours with tech support I was told that the only solution would be for the client to try another business account. (Meaning open up another account to see if the problem persists. Not an option for any of my clients!). Today, I received emails from all four clients saying the test deposits had been made into their accounts. When I try to enter them into QBO payroll it does not give me the option of entering the test transactions and wants me to verify the bank account again. Has anyone had this issue?

1 reply

F
FaithA
February 17, 2025

Hi Tina,

 

Resolving your payroll setup issue is essential, and I truly appreciate all the efforts you've made so far. Given the complexity of your situation, I recommend contacting our dedicated payroll support team again. They have specialized tools and access that go beyond what we can do in the Community space, making them best equipped to resolve your issue securely and accurately.

 

Here’s how you can reach them:

 

  1. Head to the Help icon, then the Search tab.
  2. Type in Contact Us in the search bar.
  3. Click Contact Us.
  4. Choose the Chat or Callback option.

 

Our Payroll live support team offers real-time assistance and support for Core from 6:00 AM to 6:00 PM PT, Monday through Friday, while support for Premium and Elite is available any time, any day.

 

Additionally, for future reference, you might find it helpful to learn how to create a payroll summary report to see a detailed overview of what you've paid out in your QuickBooks payroll. Here's a guide to help you: Create a payroll summary report in QuickBooks.

 

Your experience is important to us, and we want to ensure that everything is set up correctly for you and your clients. If you have any other concerns or follow-up questions about managing payroll, I'll be ready to help you further in the thread. Take care.

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