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lydiavanderburg
May 6, 2020
Question

QBO's change in payroll subscription levels - Problem with Core

  • May 6, 2020
  • 4 replies
  • 0 views

Has anyone noticed that QBO has gotten rid of self service payroll and replaced it with Core and the limitations this has put on business owners? This is a big problem and I hope QBO fixes this problem.  With this change has come a big issue with not giving business owners the option to control when to efile tax payments and tax forms. QBO Core (which is the lowest subscription level) is doing this automatically. I take care of payroll for several clients and use the e file system to authorize tax payments and file forms electronically. The key is that I can control when tax payments are made.  I do this according to the business owners wishes which means some times I pay taxes right away, and other times, I pay them late (because the owner doesn't have enough funds and is okay with paying late fees). I'd be interested in knowing thoughts from others on this. 

    4 replies

    MaryLurleenM
    MaryLurleenM
    May 6, 2020

    We don't want you to feel this way, lydiavanderburg.

     

    QuickBooks Online Payroll Core makes sure you can pay and file your taxes on time.

     

    You can cancel your e-filing for taxes and do it manually:

    1. Go to the Gear icon and Choose Payment Settings
    2. Tick the box for Manually with paper coupons.

    You might want to check out these articles to know more about the updates of tax feature: 

    Please let me know if there is anything else I can do to help by clicking the Reply button below. 

    L
    lydiavanderburgAuthor
    May 6, 2020

    I want E File and I want the ability to E File at my discretion.  Like I said, QBO, is taking away the product features that it's customer's will want to have. It's too bad. We'll just use Gusto instead. 

      L
      lydiavanderburgAuthor
      May 7, 2020

      BTW, Here is a screen shot of what I see when I go to the gear icon. Do you see a selection for Payment Settings there (I do not)? 

        C
        cindyahc
        January 29, 2021

        I agree!  This change has caused big problems for me too.  I wish QuickBooks would just leave things alone instead of constantly changing them!

          S
          susan p
          April 9, 2021

          how do i upgrade my client (who is on my wholesale billing) from core to full?

          S
          ShiellaGraceA
          April 10, 2021

           

          Thanks for joining us here today, @susan p.

           

          You can upgrade your payroll subscription either in-product, on our website, or through our Sales Team. Let me guide you how.

           

          To upgrade in-product:

          1. Go to the Gear icon at the top.
          2. Choose Account and Settings, and then select Billing & Subscription. 
          3. From the QuickBooks Payroll section, tap Upgrade. You will be presented with options for upgrading, along with their features and pricing.
          4. Click Upgrade for the product you want. 
          5. Hit Confirm Upgrade.

           

          Or you can visit our website. You can also contact our Sales Team using the same site. Here's the link: https://quickbooks.intuit.com/payroll/.

           

           

           

          Additionally, here's a link that covers all the tasks you can do when using the payroll feature. Feel free to browse and look for topics that fit your concern.

           

          Keep me posted if you still have questions or concerns with payroll. I'll be around to assist you. Take care and have a good one.

          K
          Karen_21
          June 2, 2021

          Is it even possible to see the billing and subscriptions tab as an QBOA user looking in client files? Even when I switch to business view, I don't see it. I told my client I would upgrade their payroll subscription, but it doesn't seem like I can even SEE the tab where I would need to go. I thought I needed to upgrade it from the QBOA side, but that only allows me to upgrade their QBO subscription, not their payroll subscription. 

           

          A
          amberdhite
          July 13, 2022

          I am in complete agreement.  For Intuit to charge DOUBLE what IOP costs and then to not do IOP did - is awful.  I hate it, and if I could find any other provider that would do with IOP did, I would move ALL my clients there.  They want to control the whole world and shut out the CPAs, but you know who the client calls when there is a problem???  The CPA - who can't charge double to resolve issues that Intuit is already charging them for.  The tax payment timing is ridiculous.  The clients are used to paying on the 15th and the 20th, and now that we are required to use Standalone or CORE or whatever name they have assigned to their required payroll service, we have no control over the dates of the payroll tax payments unless we turn off autopay - and charge the client more for doing this manually - which is not fair.  The tax payments are due on the 15th and 20th, and Intuit shouldn't be paying them early.  It's just mind boggling to me that they are allowed to do this.  There should be something we can opt out of - and get a price decrease - if we have to pay these manually.  And, Intuit shouldn't be paying them early anyways.  I know I'm falling on deaf ears.  I just saw the question and wanted to bring it up again.  The new standalone payroll service was only required because they got burned when all the COVID rules changed and they had to service 2 different platforms.  I think they should have terminated their QBO payroll and moved everyone to IOP.  It was such a better system.  And, because Intuit is all about the DOLLAR - hence the price increases that just keep coming - they wouldn't sell IOP to someone else so that we could keep the system.  It's typical of the have and the have nots.

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