QBO withdrew $700 from my bank, indicating it was for state unemployment taxesIssue 1 - the amount is 5x what it normally is and what was actually owed based on the state calculationIssue 2 - the state never received this money (I called and they confirmed, and the website also does not show this payment)A month later I manually paid the $120 owed for state income taxI called QB for a refund, but they insist they paid the state so they will not refund the moneyWe confirmed my company information is entered correctly (no recent changes and no issue w/ other state or federal automated payments)QB said if the state issues an unpaid notice then they can take further action. The state WONT issue an unpaid notice, because nothing has been unpaid, I made the actual necessary payment once it was clear QB had not sent my money. So, how do I get my refund?Every time I call in I provide the ticket number yet the agent seems confused and starts troubleshooting the situation from scratch and I have to wait 30 minutes for them to repeat the same actions over again before promising they will now escalate it to the right person. I can't keep doing this!

We value the time and effort you've made to sort out your tax concern and refund, jacksbar. I'm here to help ensure that your concerns are addressed through the appropriate channel. Billing, subscription, and refund issues related to accounts need special care and real-time teamwork to resolve. Thus, I still recommend contacting our Payroll Support Team for further assistance. They can review the notes from your previous call and inform you about the current status of your case and refund. For detailed instructions to view the contact details and support options, follow the steps below: Tap the Help icon in the upper right of your company to display the support window.In the Assistant tab, enter a brief description of your concern in the Type something bar and click the Get help from a human link to see more options.Choose Chat to initiate a conversation and Callback to speak with an agent.You can go over this reference to learn the best time to get in touch with our Payroll Support Team: Contact us. In case you receive an IRS or state tax notice of discrepancy, here's a link that contains solutions to fix it: Send in your payroll tax notice. You may encounter overpayment or underpayment on your payroll taxes in the future. I've got some articles that outline the steps on how to handle them:Resolve a payroll tax overpaymentFix underpaid payroll taxesDon't hesitate to visit the Community again if you have other payroll concerns or questions about QuickBooks. The Community is always ready to lend a helping hand.

J

jacksbar

Question

QBO stole money from me

Forum|Forum|1 year ago
August 7, 2024
2 replies
0 views

QBO withdrew $700 from my bank, indicating it was for state unemployment taxes
- Issue 1 - the amount is 5x what it normally is and what was actually owed based on the state calculation
- Issue 2 - the state never received this money (I called and they confirmed, and the website also does not show this payment)
A month later I manually paid the $120 owed for state income tax
I called QB for a refund, but they insist they paid the state so they will not refund the money
We confirmed my company information is entered correctly (no recent changes and no issue w/ other state or federal automated payments)
QB said if the state issues an unpaid notice then they can take further action. The state WONT issue an unpaid notice, because nothing has been unpaid, I made the actual necessary payment once it was clear QB had not sent my money. So, how do I get my refund?
Every time I call in I provide the ticket number yet the agent seems confused and starts troubleshooting the situation from scratch and I have to wait 30 minutes for them to repeat the same actions over again before promising they will now escalate it to the right person. I can't keep doing this!

QuickBooks Online Payroll

R

Rasa-LilaM

We value the time and effort you've made to sort out your tax concern and refund, jacksbar. I'm here to help ensure that your concerns are addressed through the appropriate channel.

Billing, subscription, and refund issues related to accounts need special care and real-time teamwork to resolve. Thus, I still recommend contacting our Payroll Support Team for further assistance. They can review the notes from your previous call and inform you about the current status of your case and refund.

For detailed instructions to view the contact details and support options, follow the steps below:

Tap the Help icon in the upper right of your company to display the support window.
In the Assistant tab, enter a brief description of your concern in the Type something bar and click the Get help from a human link to see more options.
Choose Chat to initiate a conversation and Callback to speak with an agent.

You can go over this reference to learn the best time to get in touch with our Payroll Support Team: Contact us.

In case you receive an IRS or state tax notice of discrepancy, here's a link that contains solutions to fix it: Send in your payroll tax notice.

You may encounter overpayment or underpayment on your payroll taxes in the future. I've got some articles that outline the steps on how to handle them:

Don't hesitate to visit the Community again if you have other payroll concerns or questions about QuickBooks. The Community is always ready to lend a helping hand.

J

jacksbarAuthor

1) I have already spent numerous hours speaking to the Payroll team. They have no remaining action to take on their end according to them, they are sorry the government does not recognize the money has been received and they dont intend to give it back to me

2) As I said, there will be no tax notice, because we paid the $100 that was due separately since the $700 QB stole from us was not paid to the state

Any further guidance besides contacting a lawyer? Anyone else in the community have to go the route of a small claims case that may have some guidance?

R

Rasa-LilaM

We recognize the importance of receiving your tax refund promptly, jacksbar. I want to assure you that I am here to support and assist you in any way I can to resolve this matter.

I'll personally escalate your case to our Next Level Help Team to ensure that it gets the attention it deserves. They'll carefully review the notes from your recent support case and address any remaining concerns or complaints thoroughly. Additionally, our specialists will reach out to you within 1-2 business days if they have any further questions.

If you have any other product concerns or questions about taxes and payroll, please feel free to return to the Community. We will be sure to respond and provide the assistance you need.

A

anon621

I am going through the same thing. QB withdrew $1200.00+ from my account 7/15/23 with 7/19/24 as the scheduled date to pay 2024 2nd Q UI Tax. UI has not received the money- due 7/31/24. I will copy and paste your original complaint with a few edits because it is so close to my experience.

I have called and chatted with QB for over 10 hours for a refund, but they insist they paid the state so they will not refund the money.
My company information is confirmed and is entered correctly (no recent changes and no issue w/ other state or federal automated payments)
QB said if the state issues an unpaid notice then they can take further action. The state WON'T issue an unpaid notice (Same here), because nothing has been unpaid, I made the actual necessary payment once it was clear QB had not sent my money. So, how do I get my refund? They have not looked into it after several requests and when I contact the Accounting dept. I get this message:
We received the historical payroll information document you sent.
We reviewed it and unfortunately, we are unable to resolve this issue.
This is not a payroll tax that Intuit pays or files on your behalf.
Please forward the notice to the individual or service that is responsible for processing this type of notifications for your company.
Quickbooks removed the money from my account as shown on my bank statement.

Every time I call in I provide the ticket number yet the agent seems confused and starts troubleshooting the situation from scratch and I have to wait 30 minutes for them to repeat the same actions over again before promising they will now escalate it to the right person. I can't keep doing this!

A

anon621

Can't correct or edit comment- should read 7/15/24

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded