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NumbersByNelson
March 10, 2023
Question

QBO Workforce

  • March 10, 2023
  • 1 reply
  • 0 views

Our company has two divisions that are separating into two separate companies.  They have separate tax ID numbers, two separate QBO accounts, and starting April 1 they will each run their own payroll.  

 

Some employees, including the 2 owners, will receive paychecks from both companies.  I sent WorkForce invitations from both companies.  After completing their employee setup for one company they are not able to enter their social security number in the other company.

 

Can anyone help with this?

 

TIA!

1 reply

G
GlinetteC
March 13, 2023

I can help you sort this out, NumbersByNelson.

 

Your employees should be able to enter their Social Security from both companies. 

 

Let's check to see if the invitation that the other company sent has already expired. If so, you can send it again so they can complete their task. If it isn't, let's try some troubleshooting techniques to resolve the problem.

 

It's possible this could have something to do with temporary internet files. Browsing applications store these types of records and sometimes cause issues with web pages. 

 

You can let your employees open their accounts in a private or incognito window to see if they can enter their SSNs. Here's how to access incognito mode:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it's fixed, let them clear their default browser's cache. Otherwise, use another supported browser as an alternative.

 

I'm always around if there's anything else you need.

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