Question

QBs error message "One or more scheduled liability payments is missing information that will prevent if from displaying on the Payroll Center"

Forum|Forum|5 years ago
October 28, 2020
9 replies
0 views

I can't find the Related Payment Activities button. I have newest Enterprise version. Where can I find it?

I went to the EE center & clicked on the PR tab like google says - but I don't see any "Related Payment Activities" button.

So, I don't know what scheduled liability payment the error is referring to?

Can anyone help with this, please?

QuickBooks Enterprise Suite

BettyJaneB

I'm happy that you've reached out to us for your payroll liability concern, @ap-pre-employ.

Based on the error that you've received, it indicates that the scheduled liability payments were not processed due to missing information. To fix this, I recommend running the Payroll Liability Balances report. This way, you'll be able to check on the liabilities manually and see which entry contains missing details.

To do that:

Click on Employees at the top and choose Employee Center.
Refer to the Payroll tab and click Pay Liabilities.
At the bottom of the page, press on Payroll Liability Balances under Report.

From there, you may manually check on each liability check for the specific period where you received the error message. In this case, you'll be able to verify the transaction that causes the error and add the missing information.

You can also view the check directly from the Transactions section on the Employee Center page. Just make sure to select the right date range. Please see the screenshot attached for your reference:

Moreover, the system doesn't contain the Related Payment Activities button to see the payments, which contain incorrect details. The steps that I've shared above are the best way to look for the scheduled liability payment the error is referring to.

Lastly, you can always read through this link, which provides more insights about managing payroll liabilities in QuickBooks Desktop: Set up and pay scheduled or custom (unscheduled) liabilities.

I got you covered if you have any other questions about this. Feel free to reach back out by leaving a reply below. Take care!

A

arodkey

I am getting the same message (attached). I have followed the suggested steps and compared payroll liability balances with the pay liabilities screen and everything matches. What are other suggestions?

A

Abishop

I'm also getting this error. Our firm has payroll services, and I have about 7 different clients today that all had this same error message.

Another thing that happens - when I go Payments History (in the payroll center, halfway with the "All Payments" and "E-Payments" tabs), and I go to E-Payments, it immediately crashes QuickBooks.

I tried verifying and rebuilding all of the data files, no issues were found.

I used several different versions, as well: QB 2018, 2020 and 2021

I hope the additional information is helpful!

G

GlinetteC

Hi there, tc29 and Abishop.

We know that this hasn't been easy for all of you to have a program and have it not work the way it should be.

Since none of the above steps work, I'd recommend reaching out to our Payroll Support Team so they can verify your account and further investigate what could have been the cause of this error.

Here's how to contact them:

Go to the Help menu and select QuickBooks Desktop Help.
Click the Contact Us link.
Enter your concern in the Tell us more about your question box.
Click Search.
Choose to Start a Message or Get a callback.

To make sure we address your concern on time, please check our support hours and types.

Here are payroll liability related articles for additional reference:

Let us know if you have other payroll concerns. I'd be happy to help you.

Y

YesCo

Still getting the same message about clicking a button that does not exist.

BigRedConsulting

The message is out of date and refers to steps that are available only in QuickBooks of yesteryear.

Many users are getting the message likely because of a change in the payment schedule rules for one or more jurisdictions included in a recent update. For example, a payment frequency may have been eliminated or the meaning of the frequencies changed.

The correct steps are:

In the payroll center on the Pay Liabilities tab,

1) Click Manage Payment Methods in the Other Activities section near the bottom of the center.

Payroll Setup will launch.

2) Click Schedule Payments.

One or more of the existing scheduled payments on the resulting list may show a flag that there is something wrong.

3) Edit that payment and fix whatever is flagged as an issue.

It'll look like this when you follow the steps above:

A

arodkey

Thank you BigRedConsulting, however I tried that and had no flags. I did update one thing and completed the edit, and I am still getting same the error message. I have not changed our payroll setup in years, so no changes should have been needed. Put a request into support to call me. I am guessing this is a QB issue and many people are getting the error.

D

dso0216

Yes, it's a software bug intuit refuses to acknowledge or fix.

A

ap-pre-employAuthor

I want to thank everyone who responded to my post. I was able to get it resolved.

It turns out when I clicked on KY for the tax state - for one of our new remote EEs - QBs did not have any info on who to pay the KY withholding or UI to. I did not get an error at that time.

I have not even run a payroll yet with that KY EE in it - but since I selected KY on their EE tax state - QBs did not like that.

I just wanted to thank everyone who left a suggestion.

D

dfitch01

I have received the same message as well - HOWEVER - this is because the Unemployment liability has recently been changed by the state and I am no longer able to submit payments and upload quarterly reports electronically.

How can I fix this to have the liability calculate so that I can print and upload my forms manually to the state.

katherinejoyceO

Welcome to this conversation, @dfitch01. I'm here to help fix incorrect State Unemployment Insurance in QuickBooks Desktop.

As an insight, your state updates your SUI rate at the beginning or in the third quarter of the year.

Before we update your SUI rate, ensure that you have a new rate ready. Then, follow the steps below update it in payroll:

Go to the Lists menu, then select the Payroll Item List.
Double-click your State (abbreviated) - Unemployment Company.
Click Next until you reach the page “Company tax rates”.
Enter the correct rates for each quarter.
Click Next, then Finish.

Should you have surcharges or assessments, you also need to update additional rates in QuickBooks. Here's how:

Go back to the Lists menu, then choose Payroll Item List.
Double-click the State Surcharge item, then select Next and follow the onscreen steps.
Under the Company Tax Rate page, enter the rate as a percentage.

Check out this article for additional insights: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll.

I'd also recommend following the steps shared by our Community Champion @BigRedConsulting to correct flagged issues.

Additionally, some state tax agencies are offering waivers and extensions to payroll tax deadlines for current and prior tax payments and form filings. Check this help article to learn more: Tax deadline changes by State due to COVID-19.

You may also find this resource helpful for your future reference: Fix incorrect state unemployment (SUI) or withholding (SIT). It includes some easy steps to help you fix incorrect State Unemployment (SUI) or withholding (SIT).

Visit us at any time here in the Community should you have any more questions, @dfitch01. I'd be happy to assist you with your next posts.

V

valprice1

@katherinejoyceO This will not fix the problem of being able to pay the liabilities electronically. The problem is that the option no longer exists in QB desktop to pay MD SUTA electronically.

@dfitch01 Please clarify whether you are referring to an incorrect rate or calculation error. In spite of the recent changes, you should still have a liability showing in your pay payroll liabilities section (which only offers the option to pay by check - see attached).

If you have you claimed your new employer account on the Maryland DLLR Beacon site and set up your users and passwords there, you can log in to the site and submit your payment electronically and directly to the state. Then click on the View/Pay button and write a "check" to pay it in QB, uncheck the to-be-printed checkbox and enter Beacon as the check number.

You should still be allowed to file the report electronically from within QuickBooks - that doesn't seem to have been affected. If for some reason that doesn't work, go to file forms, select the form and prepare it as you normally do, then print it. On the Beacon site, you can use the printed information and submit it electronically.

R

RR2448

I have the same problem. When I look into it - Payment History "All Payments" payment history for tax payments made (both check and E-Payments) prior to May 2020 have disappeared. I should have payment histories all the back to 2006/7

When I click the E-payments tab - it kicks me out of quickbooks "fatal error".

Don't know what is going on -

Quickbooks support team should investigate and come up with an answer.

RR

.

R

ReymondO

Thanks for adding your concern in this thread, @RR2448.

There may be an issue with your company file that's causing the payment history to disappear. Let me share with you the steps on how you can troubleshoot this kind of error in QuickBooks Desktop to fix it.

First, update QuickBooks Desktop to its latest release. This will help you fix some minor issues within your company file. Here's how:

Go to the Help menu and select Update QuickBooks Desktop.
In the Update Now tab and then click Get Updates to start the download.
When the download finishes, restart QuickBooks.
Accept the option to install the new release when prompted.

Once done, run the Desktop Tool Hub on your computer. Then, select the Company File Issues tab if you’re having error messages opening your company file or missing or blank lists. This will open the Quick Fix my file and the QuickBooks File Doctor tool. If you need additional assistance, select File Dr Help on the company file tab.

If you're still getting the same issue, I recommend reaching out to our customer support. This way, they can check your company file and trace the cause of this concern.

If you have follow-up questions, feel free to leave a message in the comment section. I'll be happier to help. Take care, and have a good day.

A

Abishop

Hello!

I had to chime in on this -

It is not an issue with the company file. I know this because I have several clients across different editions and years of QuickBooks that are having this issue. I did basic troubleshooting (making sure QuickBooks is up to date, resetting QuickBooks update, verifying data file, rebuilding data file, QuickBooks File Doctor found no issues with any of the company files, got payroll updates, ran QuickBooks in Admin, just to name a few!)

It is an issue with QuickBooks recalling Maryland Unemployment payments that were previously made. I did notice that my payroll clients that do not have Maryland Unemployment payments that were E-Paid do not have this issue. So, I think it's a problem with QuickBooks trying to recall data specifically related to Maryland Unemployment.

Pabz_L

I understand the impact of any delay in resolving this issue, @JAC2. To get this issue resolve right away, let me route you to the best available support. Since the Community forum is a public space, I'd suggest contacting our Technical Support team. They have the tools to securely perform remote access session to identify the root cause.

Here's how to contact them:

Go to the Help menu and select QuickBooks Desktop Help.
Click the Contact Us link.
Enter your concern in the Tell us more about your question box.
Click Search and choose the Start a Message or Get a callback.

You may also refer to the screenshots above given by my colleague ReyJohn_D.

You can also check out these payroll liability related articles for additional reference:

Keep me posted on how your call goes by clicking the Reply button below. I'm always here to help.

A

apach

Quickbooks team -

Rather than direct each individual user to support, it seems clear that there is a core software issue with the product crashing in the scenario mentioned by several users. What would be most useful is for Intuit to acknowledge that there is an issue that they have reproduced, provide an ETA when Intuit plans to resolve the issue, and to let us know when the software update is available once it has been resolved.

Thanks.

H

huggins1

Same situation occurred to me. Need assistance!

R

rvrfrf

Hi there, huggins1. I'd be more than happy to go over what you'll need to do when encountering a "One or more scheduled liability payments is missing information that will prevent it from displaying on the Payroll Center." message.

This type of error indicates that one or more scheduled liability payments weren't processed due to missing information. It can be fixed by correcting what your books are flagging on the payment(s).

Here's how:

In your top menu bar, go to Employees, Payroll Center, then access the Pay Liabilities tab.
On your Other Activities section, click Manage Payment Methods.
Choose Schedule Payments. A list of existing scheduled payments will be displayed. Look for any that show a warning sign (⚠️).
If any of them are flagged for missing details, you'll need to use your Edit... button to enter the required info.

In the event you've entered all of your information, but still see the same error message displaying, you'll want to get in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in:

In your top menu bar, go to Help, then QuickBooks Desktop Help.
Hit Contact Us.
Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
Click Continue.
Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel more than welcome in sending a reply if there's any questions. I'll be here to help. Have a lovely day!

B

bmore11

Hi ZackE -

Can you please update us Maryland payroll users on the status of Investigation INV52183. This is the software issue that has arisen since the replacement of Maryland's former workers compensation system on October 1st. The symptom is that Maryland payroll users experience a full software crash in QuickBooks (program ends) upon selecting the "E-Payments" tab under "Payment History" on the "Pay Liabilities" tab of the "Employee Center". This issue is well documented by multiple users and is already the subject of an investigation by your engineering team (#INV52183). It is most urgent that this issue be resolved so that Maryland users and view their E-Payment History.

Please update us on your progress in fixing this software issue.

Thank you,

Michael Saxon

Not Really

I have encountered this message on numerous files of different versions and different windows versions. It appears to be a bogus glitch that just goes away on its own. I am ignoring it and not wasting time trying to fix something unfixable. Intuit needs to get it's game on

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