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Okie129
July 5, 2024
Question

Quarterly 941 and State reports are not showing up to file. No settings were changed and set up to initiate payments and filings using QB online. What do I do?

  • July 5, 2024
  • 1 reply
  • 0 views
I was able to file the first quarter just fine, but this quarter, it's non existent.  I need to get these filed ASAP!

1 reply

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SarahannC
July 5, 2024

Choose Form 941 to make sure it appears on the Filing page, or you can check the Archived forms to see if it was manually filed by mistake. If it was, you can delete it from the archived forms. I'll guide you further on how to make it available, Okie129.

 

First, follow these steps:

 

  1. Go to the Payroll menu.
  2. In the Payroll Tax section, click Filings.
  3. Hit the Filter button. Then, tick the 941 and state form boxes. 
  4. Click Apply to reflect the changes.

 

If it still doesn't appear, follow these steps:

 

  1. Head to Archived.
  2. Customize the start and end date.
  3. Locate the form, then click the drop-down arrow next to the View button.
  4. Hit Delete.

 

Once you've completed the task, return to the Filings tab and review the form. If the form still does not appear, I suggest contacting our Payroll Support Team to examination your account thoroughly. Within your QBO account, go to the Help icon and select Contact us.

Additionally, you can read this article for more details about generating reports in QuickBooks: Run payroll reports in QuickBooks Online Payroll. 

 

We always want your data to appear accurate in the system, so please post here anytime if you have follow-up concerns. My priority is to help you. 

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Okie129Author
July 8, 2024

No, it did not resolve because when I clicked on the Filings, there wasn't a 941 listed.  Iam using the online version.  It shows Tax jurisdiction, Time period, and Status.  The Tax Jurisdiction has Federal and OK, but no 941 listed. 

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Sherrie_F
July 8, 2024

I appreciate you for getting back and providing more details to your post, @Okie129.

 

Since you're experiencing the same issue after performing the steps advised by my colleague above, I'd suggest reaching out to our Payroll Support team. They have the necessary tools and expertise to check your account via screen-sharing sessions to investigate this behavior further.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a summary of your concern, then click Continue.
  5. Choose a way to connect with us. You can either choose to Chat with us or Have us call you.

 

You can refer to this article for their phone number in the QBO Payroll section, and be sure to check their support hours to know when agents are available: Contact Payroll Support.

 

To ensure that your employees’ paychecks and payroll taxes are accurate, you can utilize this article to establish prior payroll: Learn about reports to use to enter prior payroll. This will also help your businesses keep accurate records and meet regulatory requirements.

 

I'll keep this thread available if there's anything else you require additional assistance with when handling your filings in QBO payroll. Just let me know below so I can back you up.

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