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dbatson
January 8, 2025
Question

Quick Books Enterprise enhanced payroll direct deposit will not activate

  • January 8, 2025
  • 2 replies
  • 0 views

I recently "upgraded" from QB Desktop Pro to Enterprise (v24) Gold with Enhanced Payroll.  Despite hours on the phone, we have been unable to get direct deposit set up.  Our bank account is linked and verified.  All licenses, subscription numbers are verified as correct, and we have updated payroll multiple times each day. We go to the payroll center and "set up direct deposit" only to return to the same screen that says "Update Bank Account".  So, 5 times we have "updated the bank account" and each time we have to wait 2 business days while Intuit sends micro-deposits and withdrawals from the account, which we are suppose to use to verify that the account is valid and linked to QB. Unfortunately the account is already verified as valid and linked to QB, so there is no way to record any additional micro-deposits and withdrawals. So, we are left staring at the same screen directing us to "Update Bank Account."  5 times......... Intuit support just keeps telling me to wait 2 days and then call back.  It's been 3 weeks of this.  

2 replies

R
RheaMaeH
January 9, 2025

We sincerely acknowledge the frustration you've experienced with the QuickBooks Enterprise enhanced payroll direct deposit activation. We appreciate your patience and persistence in trying to resolve this issue over the past three weeks, and we understand the significant impact it has on your business operations, dbatson.
 
Given the complexity of your situation and the repeated unsuccessful attempts to activate direct deposit, we recognize that this issue requires specialized attention. We will forward your case to our Next Level Help team, who will review the discussions in the Community and your recent support interactions. You can expect to hear from an expert within 1-2 business days, who will guide you through the next steps.
 
We want to assure you we're fully committed to resolving this matter and getting your direct deposit functionality up and running. Our team understands the importance of this feature for your business, and we will work diligently to find a solution.
 
We genuinely appreciate your patience and understanding during this process. Please don't hesitate to reach out to us here in the Community if you have any additional questions or concerns while waiting for our expert to contact you. We're here to support you every step of the way.

C
Chrea
January 9, 2025

@dbatson 

If Support can't help to resolve this issue, cancel your Enterprise subscription, request for a refund within 60 days, switch back to Pro Plus, and use a 3rd party payroll app to integrate with it.

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