Quick Books is holding $10,000.00 from my costumer for mor than 7 days, how can I get an answer via email?

Hi elvis-qcconstruc!

There are multiple reasons why payment will be placed on hold. Let me share details in fixing it.

The most common reasons why this happened are the following:

• You exceed the payment processing limit.
• Multiple authorization attempts and failures.
• Payments require verification.
• The system detected processing patterns that pose a risk.

When this happened, someone will reach out to you. An email will be sent with detailed instructions to resolve this. Intuit will only release the funds once the requested info has been provided.

Also, I suggest you contact them via phone or chat so they can further assist you with this. Here's how to reach out to our Payments Support Team:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Funds on hold".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Please check this link to understand more about this process: Understanding Payment Holds.

In addition, you may visit our Invoices and payments page for more tips and references in handling payments and receivables.

Leave a comment below if you need more help. I'll be here!