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mickeySAS
January 20, 2021
Solved

QuickBooks deleted one of my paychecks.

  • January 20, 2021
  • 3 replies
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I ran payroll a few days ago and everything was there. Now today (a few days later) one employee's check is missing and the net payroll and payroll reports don't show that amount. I did find the check in the report showing deleted transactions. I did not delete this check. Maybe a glitch of some kind ? I need to undelete this check but I don't know how to do this.

Best answer by mickeySAS

Update:

- Chat was no helpful and they take 30 minutes to give one recommendation

- I entered a replacement check by starting unscheduled payroll and matching it to deleted check. Fortunately this did not affect any taxes due like I thought it would. So it is all fixed, I believe. It even grouped the replacement check with other payroll (I didn't want to have two separate payrolls listed for the same day).

- In my opinion, there really should be a way to undelete or retrieve a voided paycheck. QuickBooks should work on that.

-Also, I still have no answer as of now why QuickBooks decided to delete this check randomly. From now on I plan to perform a back-up directly after payroll to avoid this problem in the future.

3 replies

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MirriamM
January 20, 2021

Thanks for posting in the Community space, @mickeySAS.

 

I have checked our records and have not found any issues about paychecks suddenly deleted by QuickBooks. To isolate the problem, let's run the Audit Trail report to verify who deleted the paycheck. Here's how:

  1. Go to the Reports menu at the top. 
  2. Choose Accountant & Taxes.
  3. Pick Audit Trail.
  4. Tap the Customize Report button. 
  5. Select the Filters tab.
  6. In the Search field, type in Transaction type and choose Paycheck. 
  7. Hit OK. 
  8. Filter the dates. 
  9. Click Refresh. 

From there, locate the paycheck and check the Last modified by column to know who delete it. 

 

To recreate the paycheck, if you've created a backup copy of your company file before the deletion of paycheck, then you still have the option to restore it. If not, you'll need to recreate an unscheduled payroll and enter the same information of the paycheck that's been deleted. 

  1. Go to the Employees menu at the top. 
  2. Select Payroll Center.
  3. In the Pay Employees section, select on Start Unscheduled Payroll.
  4. Choose the employee name and enter the necessary information. You can use the Audit Trail for the details. 

For more information about creating paychecks, see this article: How do I create a paycheck for an employee?.

 

If you have further questions about payroll, feel free to let me know by commenting below. I'll be here to keep helping. Have a great day.

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mickeySASAuthor
January 20, 2021

The audit trail says "Admin" deleted transaction. I did not delete transaction and I'm the only one with access. Not sure it would be that easy to "accidently" delete a paycheck. I'm guessing there is warning before you do that.

 

So, If re-enter this paycheck (through unscheduled payroll), will this mess up any taxes ? My 941 taxes paid are still the same (so they include amounts from deleted check).

 

Also, there is no way to undelete or un void a paycheck? Only re-enter? Is there a way to have QuickBooks look for glitches and adjust randomly deleting transactions ?

    M
    mickeySASAuthorAnswer
    January 21, 2021

    Update:

    - Chat was no helpful and they take 30 minutes to give one recommendation

    - I entered a replacement check by starting unscheduled payroll and matching it to deleted check. Fortunately this did not affect any taxes due like I thought it would. So it is all fixed, I believe. It even grouped the replacement check with other payroll (I didn't want to have two separate payrolls listed for the same day).

    - In my opinion, there really should be a way to undelete or retrieve a voided paycheck. QuickBooks should work on that.

    -Also, I still have no answer as of now why QuickBooks decided to delete this check randomly. From now on I plan to perform a back-up directly after payroll to avoid this problem in the future.

    Jessica_young
    Jessica_young
    January 21, 2021

    Thanks for this update, @mickeySAS.

    I appreciate you sharing your whole experience so that I can share the feedback, including your feature recommendation, with my team for future consideration within the product. 

     

    As always you can check out our blog, to see the newest changes within QuickBooks.

     

    If you have additional questions, please don't hesitate to reach back out, I'm just a post away, Take care!

     

     

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      divorcedone
      August 27, 2021

      I want to report that I just discovered that 1 paycheck was also deleted.  I am the only one using QB.  No one else uses it.  I did not delete it.  I discovered this as I went to balance my checking account.  I have followed the instructions for entering the new check but now I will have taxes due because they were paid after the check was deleted. How do I handle that?

      M
      Mark_R
      August 27, 2021

      I've got you covered, @divorcedone.

       

      To handle this situation, you'll need to run a payroll checkup to verify if there's a problem that affects your liabilities. Once confirmed, make a payroll liability adjustment to ensure your taxes are updated and accurate. Here's how:

       

      1. Open your QuickBooks Desktop company file.
      2. Go to the Employees menu, then select Payroll Taxes and Liabilities.
      3. Select Adjust Payroll Liabilities.
      4. In the Date field, enter the date for which you are adjusting.
      5. In the Effective Date field, record the date that you want this adjustment to affect your liability balance.
      6. Fill out the necessary information. Then, click OK.

       

      If you still have due taxes after the adjustment, I recommend contacting our QuickBooks Payroll Team. This way, they can provide additional steps to resolve this issue. To reach them, please follow the steps below:

       

      1. Go to the Help icon and select QuickBooks Desktop Help.
      2. Click Contact Us.
      3. Write your concerns in the description box, then select Continue.
      4. Select which one of the support options you'd like to use.

       

      You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

       

      You might also want to run a payroll summary report in QuickBooks Desktop. This allows you to view your payroll totals, including employee taxes and contributions.

       

      I'm still open to your replies if you need further assistance processing payroll in QuickBooks Desktop. Have a great day ahead!

      D
      divorcedone
      August 27, 2021

      I followed the prior postings and got it all set.  I just wanted to let you know that I experienced the same issue.

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