Quickbooks Error that said already processed payroll had to be resent, resulting in bogus journal entries and no promised call back from supervisor

One of our payrolls in January (which was successfully processed & QB's states we don't owe them anything) resulted in many hours on the phone with them to "fix" it.  At this point most of the work has been completed however now we have an incorrect number in our payroll liabilities account.  Again spent multiple hours trying to get direction - told I was referred to Tier 2 and someone would call me back.  This has now happened several times and we need our books accurate for annual reporting.  Anyone know of a way to actually get QB's to actually do what they promise and what we pay for?