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larry8
February 14, 2025
Question

Quickbooks failed to pay my federal payroll taxes

  • February 14, 2025
  • 3 replies
  • 0 views

XXXXXXXXXXX,XXXXXXXXXXX,XXXXXXXXXXX,XXXXXXXXXXX  (Quickbooks case numbers)

 

Quickbooks support has called me multiple times (when I have asked them to), but they haven’t explained their actions or where over $12,000 in payroll taxes vanished from my bank account. They withdrew a total of over $15,000.

 

I’ve contacted the IRS, and they’ve recieved the necessary forms (940 and 941 series), but they haven’t received any funds. The state of California was paid, though.

 

Quickbooks has the money, but they can’t provide any information about its whereabouts. I’m at a loss for how to resolve this issue.

 

I can’t keep getting them to call me (you can’t call them), and I can’t start an email thread with a single person responsible for this project because every email they send is marked as “do not reply.”

3 replies

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GilbertFox33
February 14, 2025

That’s a frustrating situation. Since QuickBooks withdrew the funds but the IRS hasn’t received them, demand an EFT Trace Number, this will confirm if the payment was sent. Check Taxes -> Payroll Tax -> Tax Payments in QuickBooks to see if it’s stuck.

 

If support isn’t helping, escalate to QuickBooks Payroll Tax Escalations and consider filing a complaint with Intuit’s Executive Office or BBB. If QuickBooks confirms they took the money but never sent it, contact your bank to see if you can dispute or recall the transaction.

 

As a last resort, reach out to the Taxpayer Advocate Service (TAS) for IRS-related payment issues.

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RoseJillB
February 15, 2025

We don't want to leave you with this kind of expression about payroll taxes withdrawn from your account, @larry8. 
 
I want to assure you that we're taking your concerns very seriously, and as such, we're escalating your case to our Next Level Help team. To better understand the recurring issues, they'll review your comments in the Community forum and recent support cases. You can expect to be contacted by one of our experts within 1-2 business days for the next steps and work towards a resolution.
 
We appreciate your patience as we work on this, and we're here to help you every step of the way. Please post back here if anything else comes up. Our team will be here to help.

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    amosi
    February 24, 2025

    I'm having a similar issue though with a much smaller amount!  I just double-checked my state withholding account on-line and one payment that QB says was submitted, has not been.  The first time i called, I was told to wait a couple of days. I checked again and it's still not there on my state account.  I have reached out twice for help but the representatives do not understand my question, or just don't know how to answer it so they just keep repeating themselves. It's not big money but I would still like an answer.  I think I may need to switch to manual submission so that I know it gets done without having to double-pay.

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    Jessavell_A
    February 25, 2025

    We acknowledge your sentiments, @amosi. This is not the experience we want you to have.

     

    Please know that we're giving your concerns our utmost attention, and as such, we're going to escalate your case to our Next Level Help team. This team will review your comments in the Community as well as review your recent cases with support. You can expect to be contacted by an expert within 1-2 business days regarding next steps.

     

    We appreciate your patience as we work on this, and we're always here to help. Please don't hesitate to reach out in the Community if anything else comes up in the meantime.

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    Pambrida
    March 13, 2025

    I am having this same issue.  Over 7k withdrawn and not paid to either the IRS or the State of CA, endless phones calls and emails.  Only to be told it's my fault.  I need help NOW!!!!  Our company is in dire need of our 7k back!!

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