Quickbooks Horrible Customer Service

That is not a solution because it is penalizing me for using your support which provided incorrect information. Had I not utilized your support and had this situation I would be ready to accept the consequences but since your "experts" provided the wrong information, It should be the responsibility of QB to rectify the error.

Can you provide an example of a company providing that service

I called to inquiry about my bill this morning and spoke with someone who claims his name is Mike. Who left me on hold and when I called back trying to speak to a different customer service representative to get my issue resolved he kept picking up and hanging up the phone.  I asked for a supervisor and he refused to transfer the call and continued to hang the phone up on me.  As if the customer didn't matter and he had know fear of reprisals.  There phone calls can't possibly be recorded and there must not be any overbite.  I don't believe QBO gives a 2 cents about it's customers.  It feels like they don't care once you subscribe.   There has to be comparable online bookkeeping and accounting software.  I believe QB is getting to big and lost site of the most important aspect of any business it's customers.  Mike if that is his name should be fired immediately.

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@enriqueschmid wrote:

I am trying to install Quickbooks online for two new companies.  I am being overcharged

 

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@enriqueschmid 

What kind of installation did you try for QB Online? 

What do you mean with "overcharged"? How much did you pay?

Hi there, Lynda.

There are options we can check to verify your concerns. If your employees are not deducted with the taxes, it could be that there are set up as tax-exempt in QuickBooks. That says, we can verify that first by going to your employee’s set up:

For QuickBooks Desktop:

1. Go to the Employees menu, and click Employee Center.
2. Double-click on the employee's name.
3. From the left menu of the Edit Employee window, select Payroll Info.
4. Click Taxes from the right portion of the window.
5. Under the Federal tab, check the Filing Status drop-down if it is set to Don't Withhold.
6. Go to the State tab and do the same thing.

For QuickBooks Online:

1. Navigate to the Payroll menu and select the Employees tab.
2. Click the name of the employee.
3. Under the What are [employee's name] withholdings section, click the Pencil icon.
4. Make sure the federal status is not Do No Withhold (exempt).

You can refer to this article for more information on the process: Troubleshoot no income tax withheld from a paycheck.

Another reason is that the employee could have reached their payroll tax wage base and limits. You’ll want to learn about this, as well as how they may affect your paychecks and tax obligations by checking out this article: Understand payroll tax wage bases and limits.

If you’re using QuickBooks Desktop (QBDT), you can follow the steps to resolve this matter. But please make sure to do the following before proceeding:

• Update QuickBooks Desktop to the latest release
• Get the latest tax table update in QuickBooks Desktop Payroll

Then, you can revert the paycheck in your company file and create another one to reflect the deductions to your employee’s paycheck:

1. Go to Employees, then select Pay Employees
2. Select Scheduled Payroll or Unscheduled Payroll.
3. Select Resume Scheduled Payroll. You’ll see some employees’ names highlighted in yellow. These are the employees that have had changes.
4. Right-click on the employee name that’s highlighted in yellow.
5. Select Revert Paychecks.

Once done, create and run your payroll with the correct deduction rate: Create and run your payroll.

However, if you’re using QuickBooks Online (QBO), you can delete and recreate the paycheck to reflect the deductions. However, please consider checking the status of the pay run as it isn’t advisable to delete it while it has already been processed.

Keep me posted if you have further concerns about payroll tax deductions. This is to ensure that your queries are addressed accordingly. Have a good one!