Question

QuickBooks mobile integrating with QuickBooks online

Forum|Forum|4 years ago
July 7, 2022
2 replies
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I do the H/R and payroll for our company. We are basically testing the addition of QuickBooks mobile on my IPhone. I have downloaded the mobile app. We only want to allow employees to use the mobile app to request time off. We don't want the to use the app for clocking in/out. All employees come to work at a brick/mortar building. We do see an advantage to them requesting time off from the mobile app.

The mobile app keeps clocking me out at various times noting that I have to have a location set up. Do we need a dedicated computer for employees to request time off? Not sure which way to go with this. Thank you.

QuickBooks Online Payroll

JoesemM

It's nice to see you again in the Community space, @Hrstar.

You can set up the location in your mobile app to avoid clocking you out when opening QuickBooks. This way, you can start using the mobile to request time off.

If the issue persists, a data issue may cause why it keeps you clocking out. To get this fixed, let's refresh your mobile app data from your iPhone settings.

Here's how:

From the Menu ☰, select Help & Feedback.
Click Refresh Data.
Then, select Refresh

Or offloading the app's data:

Select Setting General iPhone Storage and choose an app that's taking up a lot of space.
Click Offload App to free up the storage without deleting the documents and data for the app.

Once done, go back and try to open the QBO mobile app again to double-check. If you get the same result, I suggest uninstalling and reinstalling the app to refresh the connection.

I've collected these articles that will guide you in managing time-off accruals with QuickBooks:

Feel free to visit us again if you have any other questions with QuickBooks. We're always here to help. Stay safe.