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vmdavis0213
August 2, 2021
Question

Quickbooks Online "approve time" is different and doesn't work right. Anyone else having issues with it? You can't select the pay period, and the pay types don't show

  • August 2, 2021
  • 1 reply
  • 0 views
There is no longer an option to select a pay period. I can't view anything other than the current week. And the pay types are all messed up. It'll show a total of 42 for one guy but when you open it's really 40 because there are unpaid breaks. Or it'll show 40, but when you look close one of those is a vacation day, but you would never know without looking at each line. It used to say "32 reg, 8 VAC" right at the top. Why did they change this???

1 reply

S
ShiellaGraceA
August 2, 2021

Thanks for letting us know about this, @vmdavis0213.

 

I have some information about approving time. While we don't have a reported case about users unable to select a pay period, you'll want to start your troubleshooting steps by accessing your account using a private browser or incognito window. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

After that, go back to approving the time again. If you’re able to select a pay period, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.

 

However, if you're still experiencing the same result, please contact our Payroll Support. This way, we can create a case for you and investigate further. Here's how to reach out:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter a brief description of the issue, then tap Continue.
  4. Click either Chat or Callback.

 

Additionally, here's a link that covers all tasks you can do when using the payroll feature.

 

 

Feel free to reach out to me again if you have follow-up questions or concerns with payroll. I'm more than happy to assist you. Take care and have a good one.

V
vmdavis0213Author
August 5, 2021

I tried all these steps and it still won't work. This is a screen shot of the pay period section, where you can see there is no way to change the dates to a different week-

 

Thank you!

MonicaM3
MonicaM3
August 5, 2021

Hi there @vmdavis0213.

 

Thanks for reaching out for help with approving time. I took a look at the screenshot you provided. Can you tell me what your process or steps are to approve time? As in where you are in QBO? Knowing your steps will help me determine our next move.

 

Here is a quick video with the best practices for approving time in QuickBooks as well. Approve hours in QuickBooks Online

 

You can also approve time directly in QuickBooks Time: Approve, unapprove, and reject timesheets in QuickBooks Time

 

I’ll keep an eye out for your reply so we can get you back to business quickly!

 

Chat soon!

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