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agwtaxes
September 27, 2021
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QuickBooks Online: How do I adjust Payroll Tax Liabilities so that they match what the State is showing due?

  • September 27, 2021
  • 6 replies
  • 0 views

How do I adjust Payroll Tax Liabilities so that they match what the State is showing due? At some point there has been an over payment of my clients account and now I'm simply trying to make their current payments match what should be paid actually paid. I have corrected the tax rate in the QuickBooks on line file but we are still showing as off and I need to adjust everything to match.

Best answer by ReymondO

Hi there, @agwtaxes.

 

The option to adjust payroll tax liabilities is unavailable in QuickBooks Online (QBO) Payroll. 

 

You can directly reach out to our Payroll Corrections Team so they can correct the amount from there. Here's how: 

 

  1. Click the Help menu in the upper-right hand corner and click Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Select Get help from a human.
  5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 
Please check out our support hours to ensure that we address your concerns on time.

 

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online Payroll" to browse for related posts.

 

If you have further questions or concerns, feel free to reach back out anytime. Stay safe.

6 replies

R
ReymondOAnswer
September 27, 2021

Hi there, @agwtaxes.

 

The option to adjust payroll tax liabilities is unavailable in QuickBooks Online (QBO) Payroll. 

 

You can directly reach out to our Payroll Corrections Team so they can correct the amount from there. Here's how: 

 

  1. Click the Help menu in the upper-right hand corner and click Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Select Get help from a human.
  5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 
Please check out our support hours to ensure that we address your concerns on time.

 

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online Payroll" to browse for related posts.

 

If you have further questions or concerns, feel free to reach back out anytime. Stay safe.

A
agwtaxesAuthor
September 29, 2021

Ok, thank you for your help.

J
JN01
March 16, 2022

Did you ever get a response from QB regarding this question?  I have the same type of issue and need to adjust liabilities for unemployment tax.  Can it be done?  I read where there is no fix for this in QB online.

    M
    Mark_R
    March 16, 2022

    Hi there, @JN01.

     

    I want to make surJN01.e you can adjust the liabilities for your unemployment tax in QuickBooks Online (QBO), and I'd like to redirect you to the best support group available to get this addressed right away.

     

    Adjusting payroll liabilities in QBO can be done by our QuickBooks Payroll Support Team. I'd like you to reach out to them so they'll be able to help you adjust the liabilities for your unemployment tax manually. To contact them, you can follow the steps below:

     

    1. Sign in to your QuickBooks Online account.
    2. Click the Help button.
    3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
    4. Select Contact Us.

     

    You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

     

    You might want to run payroll reports in QBO. This will help you view useful information about your business, payroll taxes, and employees.

     

    Please know that I'm just a reply away if you have any concerns about payroll in QBO. Wishing you all the best, @JN01.

    M
    MESAK26
    June 10, 2022

    I too have an issue to where an overpayment was made on the state site so I want to adjust the payment in QB to be the actual payment made not what was due.  Am not finding anything to change this.  

    If anyone can help, I'd be very grateful!

     

    QB payroll support was zero help.  They didn't understand what I was talking about at first and then once (I think) they figured it out, they said they didn't know how to fix it.  

     

    Thank you in advance.

      MorganB
      MorganB
      June 10, 2022

      Thanks for joining this thread, MESAK26.

       

      I want to make sure you're able to adjust the tax payment in your QuickBooks Online account. 

       

      To get this taken care of as quickly as possible, I do recommend reaching out to the QBO Payroll Support Team once more. Agents have the necessary tools to take a more in depth look at your account details, correct certain transactions on their side, and/or escalate the issue further if need be. 

      The following linked article provides the steps to get in touch with the team: QuickBooks Online Support

       

      Please don't hesitate to reach back out if you have any other questions. Take care!

      M
      ML55
      July 7, 2022

      QBO payroll tax support is useless and the software has too many glitches. I have called numerous times to tech support and they still have not fixed issue with FUTA taxation. They so incompetent asking for Publication 15 that should be a core of PR taxation and even ask to provide tax document from Federal tax authority.

      While they worked on fixing FUTA taxation (I commented few months ago), they screwed up state unemployment putting few employees as exempt form the state tax. Also, the software calculate workers compensation insurance for part-time salary employees as they work full-time even it clearly showing specific amount of hours worked per week. It looks like QBO keeps clients hostages by limiting their ability to manage taxation according to Federal and Local authorities and do not have knowledgeable tech support to fix the issues created by poor developed product.

      It looks like, accountants have been struggling to keep books in order and provide correct reporting.to tax authorities.

        H
        heatherhd14
        January 18, 2023

        Any chance you figured this out? Im somewhat newer to QBO, always had desktop and the payrol liability adjustment were super easy to do. No liability payments in QBO are adding correctly and it's IMPOSSIBLE to do an adjustment. Like mentioned, quickbooks support has no idea how to fix it and always says their "back end payroll team" needs to fix it and opens a ticket with me and NEVER responds! This is so frustrating!

          M
          Mich_S
          January 18, 2023

          I understand this isn't an easy process for you, @heatherhd14. I'll direct you to the right support who can help you further with Payroll Tax Liability adjustments.

           

          We appreciate you keeping up with your liability payments. While we're in a public forum and unable to see your payroll information, I recommend contacting our Payroll Support. They can access your account in a safer environment and can help with the adjustments. Here's how to contact support:

           

          1. Log in to your QuickBooks Online account.
          2. Click on Help (?).
          3. Choose Contact Us.
          4. Type in your concern then hit Let's talk.
          5. Select a way to connect with us:
            • Start a chat
            • Get a callback 
            • Ask the community

          If you want to chat with a specialist, choose your product from the links below:

           

           

          Additionally, please note the business hours to make sure they're available for assistance.

           

          Once everything is good, browse this guide on how to keep track and manage payroll transactions in QBO: Run and customize payroll reports in QuickBooks Online Payroll.

           

          You can always reply to this thread for more help regarding payroll or QuickBooks. We're available 24/7 to assist. Take care!

          H
          heatherhd14
          January 18, 2023

          Mich, thanks for the response but you must not be reading what everyone is complaining about and what I said in my message. I have contacted QB support and they NEVER know what to do. 

          I don't understand why payroll liability adjustments aren't an option in QBO but are on desktop. QB wouldn't have nearly as many people complaining. 

            K
            Kurt_M
            January 18, 2023

            Hi there, @heatherhd14.

             

            I understand how significant and urgent your concern is. Please know that as much as I'd like to help you get this sorted as fast as possible. Know that you'll need to contact our QuickBooks Online Payroll Customer Care Team. This way, they can check your account and apply the adjustment on your behalf. To contact, these are the steps:

             

            1. Sign in to your QuickBooks Online company.
            2. Go to Help (?).
            3. Select Contact Us.
            4. Enter your concern, then select Let's talk.
            5. Choose a way to connect with us:
            • Start a chat with a support expert.
            • Get a callback from the next available expert.

             

            In addition, here's an article to help you in wrapping up this year's books in QBO: Year-end guide for QuickBooks Online.

             

            You can also check this page to learn more about closing books: Close your books in QuickBooks Online.

             

            I'll be here if you need further assistance with this or if you have any questions related to QuickBooks. Feel free to post here again. Take care!

            M
            meowanacortes
            July 26, 2024

            This was frustrating for me, too, but it's actually very easy to do. Just turn off the automated taxes and forms feature and then you can make any necessary journal entries to adjust your liability accounts. You can turn it back on when you're finished. To turn off the automated taxes and forms feature, go to Payroll > Payroll tax from the side menu. In the upper right corner of the screen, you'll see Automated taxes and forms: On. Click the Change Setting link right below that. Scroll down to the Taxes and Forms section and click the pencil icon on the right side. Uncheck the Automate taxes and forms selection and Save. Now you can access your payroll liability accounts in the journal entry screen and make whatever adjustments you want. Once you're finished, turn the automated taxes and forms feature back on and everything will be correct. 

            D
            Divide Fire
            July 30, 2024

            Still on Desktop here, but are you seriously telling me this is not a feature available after YEARS of complaints?  I will NOT be forced into an inferior product, and neither will my clients.

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