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C
CAS2016
April 14, 2020
Question

Quickbooks Online Payroll adjustment

  • April 14, 2020
  • 1 reply
  • 0 views

I process payroll for a client via QuickBooks online.  For some unknown reason the software keeps making adjustments to one of the employees.  It made filing W-2s for 2019 a disaster.  I was not able to get the corrections made via Intuit support.  I processed W-2s outside of the software.  Now I am preparing quarterly payroll returns only to find the system has once again made adjustments behind the scenes.  Does anyone have and ideas on how to stop this or possible reasons that may cause this to happen?  Any support would be appreciated!

    1 reply

    Angelyn_T
    Angelyn_T
    April 14, 2020

    Hello, @CAS2016.

     

    I'm glad to help guide you to the right support who will be able to help you with checking the adjustments securely.

     

    At this time, you need to reach out to our Support Team to check and review what are the changes and who made them into your payroll that affects your W-2s. To contact support, tap on Contact us from the Help menu.

     

    Post again if you have any other QuickBooks or payroll questions. I'm always here to help. Have a good day!

    C
    CAS2016Author
    April 14, 2020

    I have already done that.  Back in January I spent several unbillable hours with no resolution.  Every time someone claimed to fix one issue they caused another issue.  All the changes are made on the QBO side.  I have not entered any corrections myself.  I am the only person who has access to the payroll.  I am currently in a chat trying to fix this quarter's issue.  I have been on a chat for 1 hour and 35 minutes.  They are still working on how to look at a report that shows the correct.  My confidence is so low right now.

     

      N
      Nick_M
      April 14, 2020

      Hello, CAS2016. 

       

      Thank you for reaching out to the QuickBooks community. I assure you, we take it very seriously when our customers have issues. I would be happy to help in addition to the chat agent. Could you explain exactly what's going on so we can get to the bottom of the problem?

       

      Thank you for your patience. 

       

      Have a wonderful Tuesday. 

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